Library Closed Sign

Ask A Librarian is open 84 hours, 7 days a week. Even when your library is closed, your patrons and students have access to someone on the desk via chat, text or email. You can order the signs from the Promotional Marketing Materials or download and customize to add...

Hot Topics Webinar: Customer Service Excellence, or How to Win an Exemplary Reference Award

   Hot Topics: Customer Service Excellence, or How to Win an Exemplary Reference Award  Wednesday, September 26, 2012 2-3 pm ET We all know the importance of customer service in reference, but the unique environment of chat reference sometimes presents a few unique...