by Kelly Doty | Feb 6, 2012 | Customer Service, Mobile, News, Texting
Do you hate coming to a website that doesn’t have a mobile friendly interface? We certainly do! When you try to type on the small screen, does it become difficult to type because the keyboard hides the rest of the screen? Well Guess What??? On February 15, we... by Kelly Doty | Jan 27, 2012 | Customer Service, News, Training
TBLC Presents… How to Deal with Angry Customers (Yes, it’s an evening workshop!) Thurs., Feb. 16, 2012 ~ 7:30-8:15 pm ET What is the secret to handling situations with difficult or angry customers while maintaining your composure and... by Kelly Doty | Jan 20, 2012 | Customer Service, News, Training
OCLC Research in partnership with Rutgers, the State University of New Jersey pulled over five years of virtual reference research into a summary with specific and actionable suggestions in Seeking Synchronicity: Revelations and Recommendations for Virtual Reference.... by smithm | Jan 4, 2012 | Customer Service, Local Patrons, News, Reference, Training
Forgot to register before the holidays? Space is still available in our two Hot Topics webinars on OverDrive… register for both today! Hot Topics: E-Books! Putting OverDrive E-Books onto eReaders: A Guide For Library Staff Wed., Jan. 11, 2012, 2-3 pm ET... by smithm | Dec 12, 2011 | Customer Service, Mobile, News, Reference, Training
Introducing two new Hot Topics webinars on OverDrive… register for both today! Hot Topics: E-Books! Putting OverDrive E-Books onto eReaders: A Guide For Library Staff Wed., Jan. 11, 2012, 2-3 pm ET Hot Topics: Audiobooks! Putting OverDrive Audiobooks onto... by Kelly Doty | Dec 8, 2011 | Customer Service, News, Reference, Training, Uncategorized
OCLC Research in partnership with Rutgers, the State University of New Jersey pulled over five years of virtual reference research into a summary with specific and actionable suggestions in Seeking Synchronicity: Revelations and Recommendations for Virtual Reference....
