by Kelly Doty | Sep 9, 2011 | Customer Service, Instant Invite
We would like to congratulate Rhonda Kitchens who was awarded with the 2011 Learning Resources Commission Exemplary Practice Award for Library Services. Rhonda is a librarian at State College of Florida, Manatee-Sarasota and Site-Coordinator for the Ask a Librarian... by Kelly Doty | Aug 19, 2011 | Customer Service, News
Hello everyone, OCLS & Rutgers University have published a report based on five years of research on virtual reference. It is called “Seeking Synchronicity: Revelations and Recommendations for Virtual Reference”, by Lynn Silipigni Connaway and Marie L. Radford,... by smithm | Jul 28, 2011 | Customer Service, Local Patrons, Spanish
We have some exciting news to announce for statewide email. Thanks to a group of volunteers, Ask a Librarian will be able to communicate via email with Spanish speaking users. Every participating library in Ask a Librarian will have an “Espanol” link on their... by Kelly Doty | May 24, 2011 | Customer Service, Exemplary Reference Awards, News, Training
Space is still available in the below webinar: Hot Topics: Customer Service Excellence, or How to Win an Exemplary Reference Award Mon., June 6, 1:30-3 pm ET Each month, the Quality Assurance Workgroup presents awards in 3 areas – Brief, Detailed, and Teaching... by smithm | Mar 30, 2011 | Customer Service, Exemplary Reference Awards, News, Training
Please register now for our upcoming webinar: Hot Topics: Customer Service Excellence, or How to Win an Exemplary Reference Award Mon., June 6, 2011 – 1:30 – 3:00 pm ET Each month, the Quality Assurance Workgroup presents awards in 3 areas – Brief, Detailed,... by Kelly Doty | Mar 28, 2011 | Customer Service, March Madness Month, Marketing, News, WOMM
** Note: If you didn’t receive this in its more attractive email format earlier today, please email Traci at avett@tblc.org . March Madness Month A month of surprising facts, informative highlights, and fun activities… all for the chance to brag about our incredible...