by smithm | Feb 14, 2011 | Customer Service, Exemplary Reference Awards
To view winning chat transcripts for September 2010, please click here. by Kelly Doty | Jan 28, 2011 | Agent Console, Customer Service, Training
Attention, staff! Would you like to create your own scripts and bookmarks for your personal use inside the Agent Console? Did you learn the steps during an Ask a Librarian workshop, but just can’t quite remember what to do? As you grow with Ask a Librarian, no doubt... by Kelly Doty | Dec 9, 2010 | Customer Service, FEL
www.floridamemory.com/OnlineClassroom/history_fair Sponsored by the Museum of Florida History, the Florida History Fair (FHF) is an annual, statewide activity that enhances the teaching and learning of history at elementary and secondary levels. Debate and Diplomacy... by Kelly Doty | Dec 8, 2010 | Customer Service, Marketing, Mobile, News, Texting
Text Messaging was introduced by Ask a Librarian on October 25th with little fanfare for the users. While all of us, were training, creating scripts and otherwise preparing – we expected initial growth to be slow and did little promotion for this new service... by Kelly Doty | Oct 6, 2010 | Customer Service, Local Patrons, Marketing
Hi blogmasters: If you have a blog for your library, copy the below user-oriented text and paste it as an entry into your own library’s blog. Go ahead – steal it. We want you to. You may wish to edit the text or add specific resources to spotlight or customize your... by Kelly Doty | Aug 28, 2010 | Customer Service, Local Patrons, Marketing
Hi blogmasters: If you have a blog for your library, copy the below user-oriented text and paste it as an entry into your own library’s blog. Go ahead – steal it. We want you to. You may wish to edit the text or add specific resources to spotlight or customize your...