by Kelly Doty | Apr 22, 2014 | Chat Transcripts, Exemplary Reference Awards, News, Quality Assurance Workgroup
The Quality Assurance Workgroup is happy to award the following transcripts for the December 2013 Exemplary Reference Awards. Brief Exemplary Reference Award: Lindsey Wharton, Florida Keys Community College Lindsey knew exactly where to retrieve the information for... by smithm | Nov 22, 2013 | Chat Transcripts, Exemplary Reference Awards, News, Quality Assurance Workgroup
The Quality Assurance Workgroup is happy to award the following transcripts for the August 2013 Exemplary Reference Awards. Transcripts were awarded in three categories: Best Brief Chat, Best Detailed Chat, and Best Teaching Chat. Brief Exemplary Reference Award:... by smithm | Nov 22, 2013 | Chat Transcripts, Exemplary Reference Awards, News, Quality Assurance Workgroup
The Quality Assurance Workgroup is happy to award the following transcripts for the August 2013 Exemplary Reference Awards. Transcripts were awarded in three categories: Best Brief Chat, Best Detailed Chat, and Best Teaching Chat. Brief Exemplary Reference Award:... by Kelly Doty | Sep 5, 2012 | Chat Transcripts, Customer Service, Exemplary Reference Awards, FYI - Interesting Tidbits, Local Patrons, News, Quality Assurance Workgroup, Reference, Staffing Etiquette, Training
Hot Topics: Customer Service Excellence, or How to Win an Exemplary Reference Award Wednesday, September 26, 2012 2-3 pm ET We all know the importance of customer service in reference, but the unique environment of chat reference sometimes presents a few unique... by Kelly Doty | Jul 16, 2012 | Chat Transcripts, Exemplary Reference Awards, News, Quality Assurance Workgroup
After much consideration, the QA Workgroup has decided to move in a little different direction with the nominations for the monthly Brief, Detailed, and Teaching Exemplary Awards. This change will encompass both self nominations and nominations from the QA Workgroup.... by smithm | Jun 11, 2012 | Chat Transcripts, Exemplary Reference Awards, Quality Assurance Workgroup
The Quality Assurance Workgroup is happy to award the following transcripts for the January 2012 Exemplary Reference Awards. Transcripts were awarded in three categories: Best Brief Chat, Best Detailed Chat, and Best Teaching Chat. The three winning transcripts can be...