by smithm | Mar 14, 2012 | Chat Transcripts, Exemplary Reference Awards, Quality Assurance Workgroup
The Quality Assurance Workgroup is happy to award the following transcripts for the September 2011 Exemplary Reference Awards. Transcripts were awarded in three categories: Best Brief Chat, Best Detailed Chat, and Best Teaching Chat. The three winning transcripts are... by Kelly Doty | Sep 2, 2011 | Chat Transcripts, Exemplary Reference Awards, Quality Assurance Workgroup
We had several members rotate off the Quality Assurance (QA) Workgroup this past month and we actively sought new volunteers to fill the positions. Our Co-Chairs of the QA Workgroup, Pat Barbier (St. Petersburg College) and Joyce Ward (Palm Beach County Library... by Kelly Doty | May 24, 2011 | Customer Service, Exemplary Reference Awards, News, Training
Space is still available in the below webinar: Hot Topics: Customer Service Excellence, or How to Win an Exemplary Reference Award Mon., June 6, 1:30-3 pm ET Each month, the Quality Assurance Workgroup presents awards in 3 areas – Brief, Detailed, and Teaching... by smithm | Mar 30, 2011 | Customer Service, Exemplary Reference Awards, News, Training
Please register now for our upcoming webinar: Hot Topics: Customer Service Excellence, or How to Win an Exemplary Reference Award Mon., June 6, 2011 – 1:30 – 3:00 pm ET Each month, the Quality Assurance Workgroup presents awards in 3 areas – Brief, Detailed,... by smithm | Feb 14, 2011 | Customer Service, Exemplary Reference Awards
To view winning chat transcripts for September 2010, please click here. by Kelly Doty | Dec 7, 2010 | Exemplary Reference Awards
The Quality Assurance Workgroup has been hard at work and has awarded the following transcripts for June Exemplary Reference Awards. Transcripts were awarded in three categories: Best Detailed Chat, Best Brief Chat, and Best Teaching Chat. The three winning...