by Kelly Doty | Nov 15, 2010 | Exemplary Reference Awards
The Quality Assurance Workgroup has been hard at work and has awarded the following transcripts for May Exemplary Reference Awards. Transcripts were awarded in three categories: Best Detailed Chat, Best Brief Chat, and Best Teaching Chat. The three winning... by smithm | Jun 28, 2010 | Customer Service, Exemplary Reference Awards, Knowledge Base, Training
The not-so secret tools, tips and tricks of the Ask a Librarian interns. How to provide assistance to statewide customers with grace and ease. One of the most difficult tasks on Ask a Librarian is assisting users from institutions other than your own with “local”... by Kelly Doty | Mar 25, 2010 | Exemplary Reference Awards, News
Mark your calendars!!!! The Annual Ask a Librarian User’s Forum is at 1:30 on Wednesday, April 7th at the FLA Annual Conference. The Forum will include: Award Ceremonies for the Exemplary Reference Awards and March Madness Winners Program update and forecast...