by Kelly Doty | Apr 10, 2014 | Agent Console, Customer Service, FYI - Interesting Tidbits, News, Reference, Training
Space is still available! Ask a Librarian Refresher Friday, April 18, 10a – 12p ET Space is available in our brief refresher webinar, where previously-trained Ask a Librarian staff relearn the basics. This two-hour webinar is... by Kelly Doty | Apr 9, 2014 | Customer Service, FYI - Interesting Tidbits, News, Reference, Training
You’ve already attended training – but you just haven’t had much opportunity to practice or staff the chat reference desk… sound familiar? Are you trying to staff chat now, but still feeling a little like a fish out of water? Would you like... by Kelly Doty | Jul 19, 2013 | FYI - Interesting Tidbits, News, Reference
Starting October 1, 2013, consumers in Florida will be able to choose new affordable health insurance options through a federally-facilitated Health Insurance Marketplace. In the past few weeks, we have been hearing more and more about how public libraries will be... by Kelly Doty | Nov 1, 2012 | Customer Service, FYI - Interesting Tidbits, News, Reference
Participate in VR Research via Phone Interview Dear Virtual Reference Librarian: Greetings! We are looking for people interested in taking part in an important study of virtual reference services (VRS). We are willing to pay you for your time. We hope you will be... by Kelly Doty | Sep 14, 2012 | FEL, FYI - Interesting Tidbits, Gale Resources, News, Reference, Training
This is just a friendly reminder that the State Library of Florida offers terrific on-demand and live webinar training opportunities (in-person by request) on Florida Electronic Library resources. “The Florida Electronic Library—your gateway to superior electronic... by Kelly Doty | Sep 5, 2012 | Chat Transcripts, Customer Service, Exemplary Reference Awards, FYI - Interesting Tidbits, Local Patrons, News, Quality Assurance Workgroup, Reference, Staffing Etiquette, Training
Hot Topics: Customer Service Excellence, or How to Win an Exemplary Reference Award Wednesday, September 26, 2012 2-3 pm ET We all know the importance of customer service in reference, but the unique environment of chat reference sometimes presents a few unique...