Are you a Meebo User? Switch to Ask A Librarian!

If you are using Meebo Messenger, the service will be shutting down on July 11th.  Are you looking for a replacement to chat with your students or patrons?  Then Ask A Librarian is the switch you are looking for.  Ask A Librarian can provide you with the same chat availability by embedding a widget on your library website.

Ask A Librarian is a free service funded through the Florida Electronic Library: As Florida’s collaborative virtual reference service, Ask A Librarian allows users to connect with librarians via live chat, texting, and email for assistance with reference questions and research.  Ask A Librarian is funded under the provisions of the LSTA from the IMLS and administered through the State Library of Florida. The service offers participating libraries FREE collaborative software, a local desk option, and an email management system. We also provide in-depth statistical reports.

Widgets and Instant Invite: Widgets, embedded links making interactive chat seamless, and Instant Invite, a proactive chatting service, make Ask A Librarian an integral part of your virtual reference program.  Statistics have shown a significant increase in local chat for libraries that use Instant Invites and have a widget embedded on their site.


  • Option to set up and chat similar to Meebo Messenger
  • Customize your widget with your library colors, fonts, and themes
  • Availability to embed on multiple website pages including Primo and LibGuides
  • Set up to chat or email if a librarian in unavailable

Instant Invite

  • Many customization options available
  • Enables librarians to proactively invite website visitors to chat with librarians
  • Allows you to set up conditional rules for pop-ups based on time, location, and context

Mobile Ask a Librarian: Ask A Librarian is also optimized for use on mobile devices and tablets.  Check out this short video to see the mobile version!

Get Started:Looking to get started with Ask A Librarian?  Please contact Jessica Riggins for more information at or 813-622-8252 ext. 226


LRC Exemplary Practice Award

We would like to congratulate Rhonda Kitchens who was awarded with the 2011 Learning Resources Commission Exemplary Practice Award for Library Services.

Rhonda is a librarian at State College of Florida, Manatee-Sarasota and Site-Coordinator for the Ask a Librarian Program.

SCF’s Instant Invite has allowed librarians to connect with students at the state college virtually through proactive chat.

Congratulations Rhonda!