Introducing the Superhuman Search Engine

Introducing the Superhuman Search Engine

Book report? Master’s thesis? Business venture? Visit the all new Ask a Librarian, Florida’s Virtual Reference Service, for answers to question you didn’t even know to ask. Check out our upgraded features including smartphone access and a streamlined log-in process. Connect via text messaging or live chat, 7 days a week, or email us anytime day or night. Free superhuman search skills at your service.

Introducing the Superhuman Search Engine
Introducing the Superhuman Search Engine

FEL Friday – Ask a Librarian: Myths, Misconceptions, and Mind Blowers

AAL-badge-yellow100Join other Florida Electronic Library (FEL) users online for a chance to learn some tips and tricks. Each month we’ll focus on a different topic, database, or service.

Ask a Librarian (AAL) is one of the most well-known services of the Florida Electronic Library. In the 10 years Florida libraries have been collaborating to provide virtual reference to their patrons, the service has changed. Do you know about all these changes?

Jessica Riggins, AAL Member Service Coordinator, and Stephanie Race, FEL Program Manager, will discuss common myths and misconceptions about the Ask a Librarian service. They’ll also share some mind-blowing information about how easy it is to make the AAL service available in your community.

Participants will be encouraged to ask questions and share their AAL success stories.

Friday, August 16, 2013
10:00-11:00 a.m. Eastern

Register Now
Event number: 640 538 434

For more information, contact Stephanie Race, FEL Program Manager, at or 850.245.6633.

Ask a Librarian Superheroes

The Ask a Librarian team is happy to announce our new Superhero marketing campaign!

We have bookmarks and posters for all libraries to hang up /or hand out.

The items will be sent via Statewide Delivery (DLLI) and U.S. Mail. You should receive the packages early next week.

If you need to order more for your branches or campuses, please place your order on the AAL promotional order form.

If you have any questions, please contact Jessica Riggins.

Are you a Meebo User? Switch to Ask A Librarian!

If you are using Meebo Messenger, the service will be shutting down on July 11th.  Are you looking for a replacement to chat with your students or patrons?  Then Ask A Librarian is the switch you are looking for.  Ask A Librarian can provide you with the same chat availability by embedding a widget on your library website.

Ask A Librarian is a free service funded through the Florida Electronic Library: As Florida’s collaborative virtual reference service, Ask A Librarian allows users to connect with librarians via live chat, texting, and email for assistance with reference questions and research.  Ask A Librarian is funded under the provisions of the LSTA from the IMLS and administered through the State Library of Florida. The service offers participating libraries FREE collaborative software, a local desk option, and an email management system. We also provide in-depth statistical reports.

Widgets and Instant Invite: Widgets, embedded links making interactive chat seamless, and Instant Invite, a proactive chatting service, make Ask A Librarian an integral part of your virtual reference program.  Statistics have shown a significant increase in local chat for libraries that use Instant Invites and have a widget embedded on their site.


  • Option to set up and chat similar to Meebo Messenger
  • Customize your widget with your library colors, fonts, and themes
  • Availability to embed on multiple website pages including Primo and LibGuides
  • Set up to chat or email if a librarian in unavailable

Instant Invite

  • Many customization options available
  • Enables librarians to proactively invite website visitors to chat with librarians
  • Allows you to set up conditional rules for pop-ups based on time, location, and context

Mobile Ask a Librarian: Ask A Librarian is also optimized for use on mobile devices and tablets.  Check out this short video to see the mobile version!

Get Started:Looking to get started with Ask A Librarian?  Please contact Jessica Riggins for more information at or 813-622-8252 ext. 226


New Marketing Material: Posters and Stickers

The Ask a Librarian team is happy to announce we have some new marketing material! We have shipped a new round of packages via Statewide Delivery (DLLI) and U.S. Mail. You should receive the packages early next week.We would ask that you hang these new posters in various places inside and outside the library.

Each package includes new posters and stickers for all your librarians that staff the Ask a Librarian Desk! If you need to order more, please make your request through the AaL info site

If you would like to incorporate the badge into any of your marketing material, please feel free to us the image on the Info site

If you have any questions or concerns, please contact Jessica Riggins.