by Kelly Doty | Sep 5, 2012 | Chat Transcripts, Customer Service, Exemplary Reference Awards, FYI - Interesting Tidbits, Local Patrons, News, Quality Assurance Workgroup, Reference, Staffing Etiquette, Training
Hot Topics: Customer Service Excellence, or How to Win an Exemplary Reference Award Wednesday, September 26, 2012 2-3 pm ET We all know the importance of customer service in reference, but the unique environment of chat reference sometimes presents a few unique... by Kelly Doty | Aug 8, 2012 | Customer Service, FYI - Interesting Tidbits, News, Reference, Training
High Anxiety: Increasing your Comfort Level on the Statewide Desk Wed., Aug. 22, 10-11 am ET Does the idea of answering statewide chat questions make you feel hesitant and uncomfortable? Do you feel a little like a fish out of water when you’re scheduled to... by Kelly Doty | Jul 30, 2012 | Agent Console, Customer Service, FEL, FYI - Interesting Tidbits, Gale Resources, News, Reference, Training
Introducing a series to help you help patrons on the statewide Ask a Librarian desks… FEL on the Statewide Desk: A Staff Webinar Series ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ FEL on the Statewide Desk: PowerSearch Monday, August 27,... by Kelly Doty | Jun 12, 2012 | Agent Console, Customer Service, Mobile, News, Reference, Texting, Training
Confused about Texting in Ask a Librarian? Register today for a Texting Webinar: Friday, June 29, 10-11 am ET Thursday, September 6, 2-3 pm ET Monday, October 15, 10-11 am ET Space is still available in these Ask a Librarian Texting webinars, which offer staff a... by Kelly Doty | Jun 11, 2012 | Agent Console, Customer Service, FYI - Interesting Tidbits, News, Reference, Training
E-Gov and the Get Help Florida Website Monday, June 11, 2012 (registration closing soon!) 2-3 pm ET Ask a Librarian Email Workshop Tuesday, July 3, 2012 2:30-3:30 pm ET Florida Digital Newspaper Library Wednesday, July 18, 2012 10:30-11:30 am ET Site Coordinator... by Kelly Doty | Jun 1, 2012 | Advocacy, Customer Service, FYI - Interesting Tidbits, Local Patrons, News, Reference
Information from Project Compass Florida: There are more than 2 million small businesses in the state of Florida. They represent 98.9 percent of all employers and employ 42.3 percent of the private sector workforce. Libraries are playing a leading role in developing...