by Kelly Doty | Mar 26, 2012 | Customer Service, E-Books, News, Reference, Training
E-Books! Putting OverDrive e-Books onto e-Readers Monday, April 2, 2012 (registration closing soon!) 2-3 pm ET Free Online Health Resources Wednesday, April 4, 2012 (registration closing soon!) 2-3 pm ET Ask a Librarian 1.5-Hour Refresher Tuesday, April 10, 2012... by Kelly Doty | Mar 11, 2012 | Motivational Minute, Reference
Motivational Minute from Ask a Librarian on Vimeo. Did you feel rewarded last week after you had a great chat with a patron? Or Did you help a student find what they were looking for on a research paper? Maybe you helped someone find an old statue or code? or maybe... by Kelly Doty | Feb 29, 2012 | Customer Service, News, Reference, Training
“What the @#$? Dealing with Rude Patrons Online” is an OCLC best practices in virtual reference webinar. Not all virtual reference exchanges are friendly chats, despite our best efforts. Hear and share some effective ways to deal with rude users without... by Kelly Doty | Feb 28, 2012 | E-Books, News, Reference, Training
We’re talking two webinars on OverDrive… register for both today! Hot Topics: E-Books! Putting OverDrive E-Books onto eReaders: A Guide For Library Staff Monday, April 2, 2012, 2-3 pm ET Hot Topics: Audiobooks! Putting OverDrive Audiobooks onto Portable... by smithm | Jan 4, 2012 | Customer Service, Local Patrons, News, Reference, Training
Forgot to register before the holidays? Space is still available in our two Hot Topics webinars on OverDrive… register for both today! Hot Topics: E-Books! Putting OverDrive E-Books onto eReaders: A Guide For Library Staff Wed., Jan. 11, 2012, 2-3 pm ET... by smithm | Dec 12, 2011 | Customer Service, Mobile, News, Reference, Training
Introducing two new Hot Topics webinars on OverDrive… register for both today! Hot Topics: E-Books! Putting OverDrive E-Books onto eReaders: A Guide For Library Staff Wed., Jan. 11, 2012, 2-3 pm ET Hot Topics: Audiobooks! Putting OverDrive Audiobooks onto...