by Kelly Doty | Dec 8, 2011 | Customer Service, News, Reference, Training, Uncategorized
OCLC Research in partnership with Rutgers, the State University of New Jersey pulled over five years of virtual reference research into a summary with specific and actionable suggestions in Seeking Synchronicity: Revelations and Recommendations for Virtual Reference.... by Kelly Doty | Nov 16, 2011 | FEL, Gale Resources, News, Reference, Training, WOMM
Hot Topics: Gale (FEL) Resource Tips and Tricks in Ask a Librarian Tues., Dec. 6, 2-3 pm ET Have you been utilizing the Gale resource (FEL) links in the Ask a Librarian agent console? How about some tips and tricks for navigating through the databases and making your... by Kelly Doty | Mar 25, 2011 | March Madness Month, Marketing, News, Reference, Uncategorized, WOMM
** Note: Hey, you’re not seeing Librarlyn’s photo! If you didn’t receive this in its more attractive email format earlier today, please email Traci at avett@tblc.org . March Madness Month A month of surprising facts, informative highlights, and fun... by smithm | Feb 21, 2011 | Reference, Training, Uncategorized
Please register now for our upcoming webinar: Hot Topics: E-Books and E-Readers Explained Wed., April 20, 2011, 1:30 – 3:00 pm ET With the plethora of e-books and e-devices now available, where do you start when helping users in Ask a Librarian? Knowing the basics of... by smithm | Jan 25, 2011 | Reference, Training
Ask a Librarian will be launching a E-Gov Specialized Entry Point in March. The new entry point will be linked to from http://www.gethelpflorida.org, a Florida Resource Based E-Gov Portal. Questions from this portal page will route into the main collaborative...