by Kelly Doty | Sep 5, 2012 | Chat Transcripts, Customer Service, Exemplary Reference Awards, FYI - Interesting Tidbits, Local Patrons, News, Quality Assurance Workgroup, Reference, Staffing Etiquette, Training
Hot Topics: Customer Service Excellence, or How to Win an Exemplary Reference Award Wednesday, September 26, 2012 2-3 pm ET We all know the importance of customer service in reference, but the unique environment of chat reference sometimes presents a few unique... by Kelly Doty | Apr 20, 2010 | Staffing Etiquette
Check out the blog post at JPL’s staff news blog at: Carol Bailey makes Ask a Librarian real for Miami-Dade County Administrators Great Work Carol!!!! by Kelly Doty | Mar 23, 2010 | Marketing, Staffing Etiquette, WOMM
We received great customer service tips and they mentioned – SCRIPTS and COMMUNICATION and utilizing the user’s library resources as the key to a successful session! Renee Patterson, Alachua County Library District says: My favorite tip is already in the FAQ, but it’s...