by smithm | Feb 4, 2011 | Statistics, Uncategorized
The following statistics are now available for the month of January 2011: Chat by Entry Point Email by Entry Point Text by Entry Point AaL Summary Report (Added on Feb. 10th) Report by County (Added on Feb. 11th) Have a great... by Kelly Doty | Jan 19, 2011 | Statistics
Hello, The AAL User Satisfaction survey is now live for customers. Please push this to users at the end of a session. The software will also attempt to push the survey- but it only appears to those without pop-up blockers. To push the survey – use the script in the... by smithm | Jan 4, 2011 | Statistics
December was our busiest December on record. Even in a short month where people are often more focused on the holidays that reference assistance. Ask a Librarian had: 2,825 Live Chat Sessions 1,271 Email Questions 314 Text Questions A summary of the month report for... by smithm | Dec 3, 2010 | News, Statistics
Once again, Ask a Librarian experienced a record month! 5,255 Live Chat Sessions (an 6% increase from last November) 1,352 Email Sessions (a 25% increase from last November) 566 text messages (our first complete month of texting!) Summary report for the state: AAL... by Kelly Doty | Nov 4, 2010 | Statistics, Training
Join us online for Hot Topics: Ask a Librarian Statistics on December 1st. Find out about the reports and statistics available via the Ask a Librarian service for your library including local use, demographic information and more! The webinar will also explore... by smithm | Nov 3, 2010 | Statistics
Wow! What a month. Ask a Librarian had 7,050 sessions in October. 5591 live chat sessions, 1310 email sessions and 149 text sessions! – Yes, 149 text messages in one week! I will have a second post next week with some analysis of our use. Here are the summary...