by smithm | Jan 4, 2011 | Statistics
December was our busiest December on record. Even in a short month where people are often more focused on the holidays that reference assistance. Ask a Librarian had: 2,825 Live Chat Sessions 1,271 Email Questions 314 Text Questions A summary of the month report for... by smithm | Dec 3, 2010 | News, Statistics
Once again, Ask a Librarian experienced a record month! 5,255 Live Chat Sessions (an 6% increase from last November) 1,352 Email Sessions (a 25% increase from last November) 566 text messages (our first complete month of texting!) Summary report for the state: AAL... by Kelly Doty | Nov 4, 2010 | Statistics, Training
Join us online for Hot Topics: Ask a Librarian Statistics on December 1st. Find out about the reports and statistics available via the Ask a Librarian service for your library including local use, demographic information and more! The webinar will also explore... by smithm | Nov 3, 2010 | Statistics
Wow! What a month. Ask a Librarian had 7,050 sessions in October. 5591 live chat sessions, 1310 email sessions and 149 text sessions! – Yes, 149 text messages in one week! I will have a second post next week with some analysis of our use. Here are the summary... by smithm | Oct 7, 2010 | Statistics
One of the big questions we are often asked about at Ask a Librarian is – when are people using the service… Is it similar to in-person usage? Is there a run at 11pm? The following graphs look at total usage in September by time of day by day of week.... by smithm | Oct 3, 2010 | Statistics
Wow!! Students are back and ready to learn. Ask a Librarian helped a whooping 7,789 students via live chat and email last month. We experienced a 51% increase in live chat sessions from last September helping 6,066 users with their research needs. In addition, we...