by smithm | Oct 7, 2010 | Statistics
One of the big questions we are often asked about at Ask a Librarian is – when are people using the service… Is it similar to in-person usage? Is there a run at 11pm? The following graphs look at total usage in September by time of day by day of week.... by smithm | Oct 3, 2010 | Statistics
Wow!! Students are back and ready to learn. Ask a Librarian helped a whooping 7,789 students via live chat and email last month. We experienced a 51% increase in live chat sessions from last September helping 6,066 users with their research needs. In addition, we... by Kelly Doty | Sep 8, 2010 | News, Statistics
Home About Reasons to Join Become a member Participating Libraries Privacy Quality Assurance Workgroup Connect With Us Order Promotional Materials Linking to Ask a Librarian Logos Widgets News Better late than never! Here are the additional statistics promised last... by smithm | Sep 2, 2010 | Statistics
Wow! You can definitely tell August is back to school month. While the first half of August was fairly quiet (1,601 chats from August 1-15), we definitely saw users return with the school bell. The second half of the month Ask a Librarian had 2,134 live chat... by Kelly Doty | Aug 13, 2010 | Statistics
The AAL User Satisfaction survey is now live for customers. Please push this to users at the end of a session. The software will also attempt to push the survey- but it only appears to those without pop-up blockers. To push the survey – use the script in the... by smithm | Aug 6, 2010 | Statistics
From time to time, libraries are in need of older statistics. We have created a statistical archive online for you to access past years. The current year is available on this blog. http://askalibrarianfl.pbworks.com/Statistic-Archive