by smithm | Apr 5, 2010 | Newsletter, Statistics
What an amazing month! Ask a Librarian had 7,096 reference transactions last month — including 5,887 chat sessions. We once again experienced- It’s BEST month EVER! We had a 45% increase in chats from last year and our well on track for a record... by Kelly Doty | Mar 3, 2010 | Statistics
Wow!! Were we busy in February. Ask a Librarian assisted 5,359 users last month via live chat sessions. This is a 51% increase from February of last year and a 21% increase over last month. Ask a Librarian is really taking off and it could not happen without each of... by Kelly Doty | Feb 9, 2010 | News, Statistics
The Quarterly Ask a Librarian User Survey is now live. The survey will pop-up at the end of a session automatically if the user doesn’t have pop-up blockers. However, you are encouraged to send the user survey script at the end of the session and push the survey (the... by smithm | Feb 4, 2010 | News, Statistics
What a month! We were definitely back from the holiday break. We had a 39% increase in live chat sessions from January of last year!!!! A summary report of January is available here. Detail Reports for individual libraries and counties are available as well: Jan 10... by smithm | Jan 6, 2010 | Statistics
December was a quieter month as normal, but we still were busier than last year. We had a 20% increase in chat sessions from last year! With the new year, we expect the service to continue growing….mainly because of all your hard work! A summary report is... by smithm | Dec 7, 2009 | Statistics
We had our best November ever!!! Ask a Librarian assisted 5,301 users last month; 4,937 in live chat and 1,008 in email. View the November Summary Report.