by Kelly Doty | Aug 9, 2012 | Admin, Texting
We have a new enhancement available for libraries utilizing the text messaging feature and the local desk in AAL. If you staff your local desk daily, all incoming text messages can be set up to go straight to your local desk interface. If you choose to implement this... by Kelly Doty | Jun 12, 2012 | Agent Console, Customer Service, Mobile, News, Reference, Texting, Training
Confused about Texting in Ask a Librarian? Register today for a Texting Webinar: Friday, June 29, 10-11 am ET Thursday, September 6, 2-3 pm ET Monday, October 15, 10-11 am ET Space is still available in these Ask a Librarian Texting webinars, which offer staff a...
by Kelly Doty | Feb 6, 2012 | Customer Service, Mobile, News, Texting
Do you hate coming to a website that doesn’t have a mobile friendly interface? We certainly do! When you try to type on the small screen, does it become difficult to type because the keyboard hides the rest of the screen? Well Guess What??? On February 15, we... by smithm | Feb 1, 2012 | Agent Console, Mobile, News, Texting, Uncategorized
When responding to text messages in the Agent Console, you no longer have to use an exclamation point (!) in front of your response. Just another exciting enhancement to make your job easier! by Kelly Doty | May 3, 2011 | Agent Console, News, Texting, Training
Attention, texters!! We are thrilled to announce a new threading feature in Ask a Librarian Texting which displays the most recent text interactions with a user’s phone number! Recent interactions between Ask a Librarian staff and the user are color-coded and... by smithm | Jan 14, 2011 | Marketing, Texting
UCF has unveiled two graphics to promote text messaging through Ask a Librarian at their school. The talented Cindy Dancel created the two graphics seen below. Are you planning a promotion for texting this Spring? If so, let us know!
