by Kelly Doty | May 5, 2014 | News, SuperStar
Each month, the Ask a Librarian team picks an outstanding member that has shown exceptional participation in the program. May’s AAL SuperStar recipients are Alyse Ergood and Lauri Rebar from Florida Atlantic University. Alyse Ergood is an Associate University... by Kelly Doty | May 5, 2014 | News, Statistics
Home About Reasons to Join Become a member Participating Libraries Privacy Quality Assurance Workgroup Connect With Us Order Promotional Materials Linking to Ask a Librarian Logos Widgets News Usage SummaryMobile APP Chat Sessions8askalibrarian.mobi Mobile Chat... by Kelly Doty | Apr 22, 2014 | Chat Transcripts, Exemplary Reference Awards, News, Quality Assurance Workgroup
The Quality Assurance Workgroup is happy to award the following transcripts for the December 2013 Exemplary Reference Awards. Brief Exemplary Reference Award: Lindsey Wharton, Florida Keys Community College Lindsey knew exactly where to retrieve the information for... by Kelly Doty | Apr 11, 2014 | News
Tips from the Trenches: Now, That’s Pinteresting Monday, April 21, 2014 10:30 – 11:00 am ET In this webinar, you’ll learn how one library uses Pinterest to connect and share with patrons and other libraries. With over 2,000 followers and over 1,000... by Kelly Doty | Apr 10, 2014 | Agent Console, Customer Service, FYI - Interesting Tidbits, News, Reference, Training
Space is still available! Ask a Librarian Refresher Friday, April 18, 10a – 12p ET Space is available in our brief refresher webinar, where previously-trained Ask a Librarian staff relearn the basics. This two-hour webinar is... by Kelly Doty | Apr 9, 2014 | Customer Service, FYI - Interesting Tidbits, News, Reference, Training
You’ve already attended training – but you just haven’t had much opportunity to practice or staff the chat reference desk… sound familiar? Are you trying to staff chat now, but still feeling a little like a fish out of water? Would you like...