February and March Exemplary Reference Awards

The Quality Assurance Workgroup has been hard at work and has awarded the following transcripts for both February and March Exemplary Reference Awards. Transcripts were awarded in three categories: Best Detailed Chat, Best Brief Chat, and Best Teaching Chat.

February:

Brief Exemplary Chat
Pat Maurer, Sarasota County Public Library

Pat very quickly found an excellent reliable website to answer the patron’s question concerning tetanus immunization. She copied and pasted the needed information and gave the website where it was found in 4 minutes! Fast and reliable information with a smile.

Teaching Exemplary Chat
Jerry Franz, Hodges University
Walked user through accessing her library’s databases. Showed great rapport with the user.

Detailed Exemplary Chat
Jennifer Hitchcock, Sarasota County
Provided reader’s advisory to a middle school student. She was able to turn her on to a new series. The user said that the information was very helpful and that she would come back after she read it to utilize Ask a Librarian again.

March:

Brief Exemplary Chat
Kira Smith, Ask a Librarian Intern
After her shift, after the official closing in fact, Kira goes above and beyond to help. Suggests solid databases and shows how to navigate them. Ask-a-librarian service on the other side of midnight!

Teaching Exemplary Chat
Regina Sequin, Valencia Community College
Great session by Regina. She helps locate databases, but most importantly helps the user get a handle on his subject. Her teaching includes not only how-to, but how-to *think* about a topic. She does an amazing job deftly covering some higher level information literacy concepts.

Detailed Exemplary Chat
Rhonda Kitchens, State College of Florida, Manatee-Sarasota
Excellent rapport established with patron. Showed patron a variety of excellent resources and how to get them. Good interchange with patron.

Selecting the top transcript in each category can often be a hard process with so many terrific sessions to choose from. Each month, I feel the QA group has to make harder and harder choices as the transcripts seem to get better and better. Below are the other people who were nominated this month by themselves, co-workers or the quality assurance workgroup.

February Brief Chat
Al Swinyarda, Tampa Hillsborough County Public
Catherine Katz, Valencia Community College
Elaine Sabol, Indian River State College
Greg Sidberry, Nova Southeastern
Jessica Mcluckie, Palm Harbor Library
Julie Bill, Lee County Library
Julie McNeil, Jacksonville Public Library
Kathleen Flynn, St Lucie County Library
Lorrie See, Sarasota County Library
Missy Shoop, University of Florida
Pat Barbier, St Petersburg College
Pat Schubert, Manatee County Public Library
Richard Llewellyn, Nova Southeastern
Susan Smith, Hodges University
Tatiana Alvarez, St Petersburg Public Library
Yossi Gremillion, Everglades University

March Brief Chat
Anne Clement, Jacksonville Public Library
Brian Jaudon, Tampa Hillsborough County Public
Chad Mairn, St Petersburg College
Guy Adkins, Jacksonville Public Library
Jaime Goldman, AAL Intern
Rachel Mulvihill, University of Central Florida
Rodica Bendor, Broward County Library
Sandra Stipins, Central Florida Community College
Susan Smith, Hodges University
Tina Mraz, Hernando County Public Library

February Teaching Chat
Jaime Goldman, AAL Intern
Kira Smith, AAL Intern
Marni Chidsey, Northwest Florida State College
Nancy Meyers, Sarasota County Library
Paula Bagwell, St Petersburg College
Peter Washkevich, St Johns County Public Library
Susan Smith, Hodges University

March Teaching Chat
Anne Clement, Jacksonville Public Library
Connie Tuiskuc, Palm Beach State College
Kelli Byrd, Tampa Hillsborough County Public
Carrie Gits, Nova Southeastern University
Rachel Mulvihill, University of Central Florida
Robena Corn, University of Florida
Susan Smith, Hodges University
Susan Weiss, Florida International University

February Detailed Chat
Bebe Chang, Broward County Library
Carol Maksian, Florida Gulf Coast University
Dani Lichtenberg, Palm Beach County
Kay Ralston, AAL Intern
Laura Minnich, Jacksonville Public Library
Richard Llewellyn, Nova Southeastern
Susan Smith, Hodges University
Vicki Wlliams, Brevard County Library

March Detailed Chat
Anne Rice, Monroe County Library
Jaime Goldman, AAL Intern
Jane Tracy, Orange County Public
Kristy Beauchamp, State College of Florida, Manatee-Sarasota
Laura Cifelli, Lee County Library
Susan Smith, Hodges University
Tiger Swan, Florida Agricultural and Mechanical University

Don’t forget to nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox at: https://info.askalibrarian.org or when closing a live chat session.

Congratulations to all those nominated this month. I thank everyone for all their hard work on Ask a Librarian – without each of you, Ask a Librarian would not be a success.

April Ask a Librarian Statistics

Ask a Librarian had another great month.   We had a 40% increase in live chat sessions from last April and overall we have assisted 32% more users this year than last year at the same point.

A summary report is available in our Ask a Librarian Summary Report

Reports by library and county are below:
Total Chat By Entry Point April
Email by Entry Point April
Zip Code Summary April 2010

If you need additional reports for your library, contact me.

Ask a Librarian User Forum at the FLA Annual Conference.

We hope you will be able to join us at next week’s Ask a Librarian User Forum at the FLA Annual Conference. We have lots of exciting news to share with you. The program will be on Wed, April 7th at 1:30 in Salon 12.

The program will feature:

  • Exemplary Reference Award Winners
  • March Madness Winners
  • Update and upcoming plans for AAL
  • Research and Best Practices for Statewide Users Panel Discussion with Wade Bishop and Traci Avet

Hope to see you there!!!

Reminder: Annual Ask a Librarian User’s Forum is at 1:30 on Wed, April 7th at the FLA

Mark your calendars!!!!

The Annual Ask a Librarian User’s Forum is at 1:30 on Wednesday, April 7th at the FLA Annual Conference.

The Forum will include:

  • Award Ceremonies for the Exemplary Reference Awards and March Madness Winners
  • Program update and forecast (including information about text messaging and AAL)
  • Panel Discussion featuring Wade Bishop and Traci Avet.   Wade recently completed his dissertation “Chat Reference and Location-based Questions: A Multi-Method Evaluation of a Statewide Chat Reference Consortium” and will discuss the implications and conclusions of his research.   He and Traci will discuss best practices and gather feedback from attendees.

We hope to see you there!!

December 2009 Exemplary Reference Awards

The Quality Assurance Workgroup has been hard at work and has awarded the following transcripts for December 2009 Exemplary Reference Awards of the Month. Transcripts were awarded in three categories: Best Detailed Chat, Best Brief Chat, and Best Teaching Chat.

Alicia Ellison, Hillsborough Community College will receive a gift card to Amazon.com for her Exemplary Detailed Chat and all three winners will receive a certificate at a presentation at this next year’s annual Florida Library Association Conference. The Ask a Librarian’s User Forum is set for Apr 7th at 1:30.

Exemplary Brief Chat: Melissa Mohler, Bartow Public Library

Melissa kept the patron constantly engaged in the chat conversation and it paid off as the patron exclaimed “that works thank you so much saved my life lol” That’s a testimonial if I ever heard one. Thanks Kristen!

Exemplary Detailed Chat: Alicia Ellison, Hillsborough Community College

The customer had homework questions requiring her to determine which of multiple choices were the correct call numbers for given book titles. I pushed web sites that describe the “anatomy of a call number” and LC and Dewey subject headings…plus guided her through a bit of deduction to conclude which were the correct numbers. Also gave a brief “lesson” on which libraries use which system…and managed to communicate with Traci Avet while I had the customer online (thanks, Traci) to answer a question about what would remain on the customer’s computer after the session ended. The transaction required prior knowledge of these sites (http://tinyurl.com/yd3h3pbhttp://tinyurl.com/6ep5nbhttp://www.ipl.org/div/aplus/lc_class.htm ) … plus quick reflexes to keep the customer engaged while getting the procedural answer and pasting it into the session.

Exemplary Teaching Chat: Christine Driver, University of Florida

Step by step just what the student needed. Christine showed determination and was willing to troubleshoot using Screenshare to help a student.

Selecting the top transcript in each category can often be a hard process with so many terrific sessions to choose from. Each month, I feel the QA group has to make harder and harder choices as the transcripts seem to get better and better. Below are the other people who were nominated this month by themselves, co-workers or the quality assurance workgroup.

Brief Exemplary Chat
Janet Bergeron, Tampa-Hillsborough County Public Library System
Sarah Cisse, Nova Southeastern University
Warren French, Orange County Library System
Sandra Lee Hawes, Saint Leo University, Cannon Memorial Library
Kathleen Hensman, Delray Beach Public Library
Kristen J. Faulkner, Polk State College
Megan Smith Heafy, Nova Southeastern University
Ann Lindell, University of Florida
Bianca Rodriguez, Valencia Community College
Debora Stewart, Palm Beach Atlantic University

Detailed Exemplary Chat
Larry Cooperman, Everglades University
Laura Cifelli, Lee County Library System
Carla Clark, Miami Dade College
Meg Hawkin, State College of Florida, Manatee-Sarasota
Amy J, Osceola Library System
Chad Mairn, St Petersburg College
Nora Quinlan, Nova Southeastern University
Beth R, Florida State College, School of Information
Kay Ralston, Ask a Librarian Intern
Debora Stewart, Palm Beach Atlantic University
Margaret W, Florida State College, School of Information

Teaching Exemplary Chat
Paula Bagwell, St Petersburg College
Debra Bogart, Keiser University
Kelli Byrd, Tampa-Hillsborough County Public Library System
Kira Smith, Ask a Librarian Intern

Don’t forget to nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox at: https://info.askalibrarian.org or when closing a live chat session.

Congratulations to all those nominated this month. I thank everyone for all their hard work on Ask a Librarian – without each of you, Ask a Librarian would not be a success.

Ask a Librarian announces winners of high school video contest

Palm Beach County continues to dominate in statewide library video contest

On March 1, 2010, Ask a Librarian announced the winner’s of its 3rd annual Director’s Chair Contest, a contest in which Florida high school students created commercials to promote Ask a Librarian. Although the contest was statewide, all three winners came from the School District of Palm Beach County for the second year in a row.

Grand Prize Winner:
“I want…Ask a Librarian” Director Lauren Rautenkranz, from Park Vista High School in Lake Worth

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Second Place Winner:
“Even Isaac Asks a Librarian” by Director Michael Roy, from Seminole Ridge Community High School in Loxahatchee

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Third Place Winner:
“Ask a Librarian, Say What?” by Markella Haynes, Park Vista High School in Lake Worth

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A panel of judges narrowed all the entries down to five finalists, and the public determined the three winners by voting online. Ask a Librarian is a free online service that allows patrons to chat with a librarian for help with homework or general questions.

Visit www.askalibrarian.org/thedirectorschair to see the winners’ videos. Visit www.askalibrarian.org for more information about the Ask a Librarian service.
For details on how to embed or get a copy of these videos, please contact me (Diana).