by Kelly Doty | Nov 1, 2012 | Customer Service, FYI - Interesting Tidbits, News, Reference
Participate in VR Research via Phone Interview Dear Virtual Reference Librarian: Greetings! We are looking for people interested in taking part in an important study of virtual reference services (VRS). We are willing to pay you for your time. We hope you will be... by Kelly Doty | Oct 10, 2012 | News, Statistics
Usage Summary askalibrarian.mobi Mobile Chat Sessions 234 Standard Chat Sessions 3,080 Instant Invite Chat Sessions 92 Widget Chat Sessions 1,874 Total Chat Sessions 5,280 E-mail Sessions 1,567 Text Sessions 674 September 2012 total sessions 7,521 Fiscal 2011-2012... by Kelly Doty | Oct 4, 2012 | News, SuperStar
Each month, the Ask a Librarian team will pick an outstanding member that has shown exceptional participation in the program. This month’s AAL SuperStar winner is Susan Smith from Hodges University! Susan is a Librarian and Site Coordinator for Hodges... by Kelly Doty | Sep 14, 2012 | FEL, FYI - Interesting Tidbits, Gale Resources, News, Reference, Training
This is just a friendly reminder that the State Library of Florida offers terrific on-demand and live webinar training opportunities (in-person by request) on Florida Electronic Library resources. “The Florida Electronic Library—your gateway to superior electronic... by Kelly Doty | Sep 11, 2012 | News, Statistics
Usage Summary askalibrarian.mobi Mobile Chat Sessions 186 Standard Chat Sessions 2,079 Instant Invite Chat Sessions 49 Widget Chat Sessions 1,110 Total Chat Sessions 3,424 E-mail Sessions 1,460 Text Sessions 516 August 2012 total sessions 5,400 Fiscal 2011-2012 75,782... by Kelly Doty | Sep 5, 2012 | Chat Transcripts, Customer Service, Exemplary Reference Awards, FYI - Interesting Tidbits, Local Patrons, News, Quality Assurance Workgroup, Reference, Staffing Etiquette, Training
Hot Topics: Customer Service Excellence, or How to Win an Exemplary Reference Award Wednesday, September 26, 2012 2-3 pm ET We all know the importance of customer service in reference, but the unique environment of chat reference sometimes presents a few unique...