by Kelly Doty | Jul 30, 2012 | Agent Console, Customer Service, FEL, FYI - Interesting Tidbits, Gale Resources, News, Reference, Training
Introducing a series to help you help patrons on the statewide Ask a Librarian desks… FEL on the Statewide Desk: A Staff Webinar Series ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ FEL on the Statewide Desk: PowerSearch Monday, August 27,... by Kelly Doty | Jul 24, 2012 | News, Statistics
Usage Summary askalibrarian.mobi Mobile Chat Sessions 173 Standard Chat Sessions 2,318 Instant Invite Chat Sessions 58 Widget Chat Sessions 1,205 Total Chat Sessions 3,754 E-mail Sessions 1,380 Text Sessions 464 July 2012 total sessions 5,598 Fiscal 2011-2012 70,382... by Kelly Doty | Jul 16, 2012 | Chat Transcripts, Exemplary Reference Awards, News, Quality Assurance Workgroup
After much consideration, the QA Workgroup has decided to move in a little different direction with the nominations for the monthly Brief, Detailed, and Teaching Exemplary Awards. This change will encompass both self nominations and nominations from the QA Workgroup.... by Kelly Doty | Jul 3, 2012 | News, Statistics
Usage Summary askalibrarian.mobi Mobile Chat Sessions 198 Standard Chat Sessions 2,533 Instant Invite Chat Sessions 59 Widget Chat Sessions 1,173 Total Chat Sessions 3,963 E-mail Sessions 1,475 Text Sessions 434 June 2012 total sessions 5,872 Fiscal 2011-2012 64,784...