by smithm | Mar 27, 2012 | Chat Transcripts, Exemplary Reference Awards, News, Quality Assurance Workgroup
The Quality Assurance Workgroup is happy to award the following transcripts for the October 2011 Exemplary Reference Awards. Transcripts were awarded in three categories: Best Brief Chat, Best Detailed Chat, and Best Teaching Chat. The three winning transcripts are... by Kelly Doty | Mar 26, 2012 | News
Home About Reasons to Join Become a member Participating Libraries Privacy Quality Assurance Workgroup Connect With Us Order Promotional Materials Linking to Ask a Librarian Logos Widgets News Ask A Librarian at FLA Come join the Ask a Librarian team at... by Kelly Doty | Mar 26, 2012 | Customer Service, E-Books, News, Reference, Training
E-Books! Putting OverDrive e-Books onto e-Readers Monday, April 2, 2012 (registration closing soon!) 2-3 pm ET Free Online Health Resources Wednesday, April 4, 2012 (registration closing soon!) 2-3 pm ET Ask a Librarian 1.5-Hour Refresher Tuesday, April 10, 2012... by Kelly Doty | Mar 6, 2012 | News, Statistics
The following statistics are now available for the month of February 2012: AaL Summary Report Chat by Entry Point Email by Entry Point Text by Entry Point Zip Codes by County by Kelly Doty | Feb 29, 2012 | Marketing, News
Our new marketing campaign, designed by LURE Design and Th!nk Creative, just won the Silver award in the Orlando Addys! The Addy awards are presented by the Orlando American Advertising Federation. What an amazing accomplishment and great exposure for the Ask a... by Kelly Doty | Feb 29, 2012 | Customer Service, News, Reference, Training
“What the @#$? Dealing with Rude Patrons Online” is an OCLC best practices in virtual reference webinar. Not all virtual reference exchanges are friendly chats, despite our best efforts. Hear and share some effective ways to deal with rude users without...