by Kelly Doty | Feb 17, 2012 | News, Scheduling
Just a friendly reminder that Ask a Librarian’s Academic and Collaborative Desks will be closed on Monday, February 20 due to library and staff scheduling availability that day. Local desks are unaffected, but please do not log into Academic or Collaborative on that... by Kelly Doty | Feb 8, 2012 | Advocacy, FYI - Interesting Tidbits, News
Find out what Sherry Millington, Technical Services Coordinator & IT Manager, does to maximize Internet broadband and minimize costs at the Suwannee River Regional Library System in this Libraries Connect Communities ALA Blog interview. Read the blog post here.... by smithm | Feb 6, 2012 | News, Statistics
The following statistics are now available for the month of January 2012: AaL Summary Report Chat by Entry Point Email by Entry Point Text by Entry Point Zip Codes by County
by Kelly Doty | Feb 6, 2012 | Customer Service, Mobile, News, Texting
Do you hate coming to a website that doesn’t have a mobile friendly interface? We certainly do! When you try to type on the small screen, does it become difficult to type because the keyboard hides the rest of the screen? Well Guess What??? On February 15, we... by Kelly Doty | Feb 6, 2012 | Marketing, News, Testing, Uncategorized
In late January, Ask a Librarian began a marketing campaign online through Google ads. LURE Designs & Th!ink Creative Inc. have developed a media plan to run in two test markets for 30 days: Orlando & Jacksonville. The media plan focuses on two main goals:... by smithm | Feb 1, 2012 | Agent Console, Mobile, News, Texting, Uncategorized
When responding to text messages in the Agent Console, you no longer have to use an exclamation point (!) in front of your response. Just another exciting enhancement to make your job easier!
