by Kelly Doty | Feb 6, 2012 | Marketing, News, Testing, Uncategorized
In late January, Ask a Librarian began a marketing campaign online through Google ads. LURE Designs & Th!ink Creative Inc. have developed a media plan to run in two test markets for 30 days: Orlando & Jacksonville. The media plan focuses on two main goals:... by smithm | Feb 1, 2012 | Agent Console, Mobile, News, Texting, Uncategorized
When responding to text messages in the Agent Console, you no longer have to use an exclamation point (!) in front of your response. Just another exciting enhancement to make your job easier! by Kelly Doty | Jan 30, 2012 | Advocacy, News
Are you keeping up with information on Library Day at the Legislature? For more information, please check out this page on the Florida Library Association website: http://www.flalib.org/library_day_2012.php by Kelly Doty | Jan 27, 2012 | Customer Service, News, Training
TBLC Presents… How to Deal with Angry Customers (Yes, it’s an evening workshop!) Thurs., Feb. 16, 2012 ~ 7:30-8:15 pm ET What is the secret to handling situations with difficult or angry customers while maintaining your composure and... by smithm | Jan 26, 2012 | News
Another exciting year has passed with Ask a Librarian. In October 2010, we launched the text messaging service. In 2011, we added threaded history to texts, began the statewide Spanish email service, and refreshed the logo and design. It has been an exciting year and... by Kelly Doty | Jan 20, 2012 | Customer Service, News, Training
OCLC Research in partnership with Rutgers, the State University of New Jersey pulled over five years of virtual reference research into a summary with specific and actionable suggestions in Seeking Synchronicity: Revelations and Recommendations for Virtual Reference....