by smithm | Sep 12, 2011 | Intern Opportunity, News
We are now accepting submissions for a Bilingual Virtual Reference Provider (Ask a Librarian Intern) position. For more details and instructions for applying, please click here. by Kelly Doty | Sep 7, 2011 | News, Scheduling
As of 1 pm ET on Wed., Sept. 7, the following Ask a Librarian shifts currently need help: Mon., Sept. 12, 12-1 pm (collaborative) Tues., Sept. 13, 6-7 pm (collaborative) Fri., Sept. 16, 12-1 pm (collaborative) Sat., Sept. 17, 11a-12p and 12-1pm (collaborative) Mon.,... by smithm | Sep 2, 2011 | News, Statistics, Uncategorized
The following statistics are now available for the month of August 2011: AaL Summary Report Chat by Entry Point Email by Entry Point Text by Entry Point Zip Codes by County by Kelly Doty | Aug 26, 2011 | FEL, News, Training
This is just a friendly reminder that the State Library of Florida offers terrific on-demand and live webinar training opportunities (in-person by request) on Florida Electronic Library resources through this link: http://www.flelibrary.org/training/ “The Florida... by Kelly Doty | Aug 22, 2011 | Agent Console, News, Training
Space is still available in our brief webinar designed to help you brush-up on both chat and texting in the Ask a Librarian software. Are you in need of a refresher? Does texting have you confused? If so, this workshop will help you regain your footing in staffing Ask... by Kelly Doty | Aug 19, 2011 | Customer Service, News
Hello everyone, OCLS & Rutgers University have published a report based on five years of research on virtual reference. It is called “Seeking Synchronicity: Revelations and Recommendations for Virtual Reference”, by Lynn Silipigni Connaway and Marie L. Radford,...