by Kelly Doty | Jun 8, 2011 | FEL, News, Training
Some of you may be interested in the online librarian training currently being offered by the Florida Electronic Library. Below are some of the webinars currently available for June, and there are many on-demand classes as well: – World of FEL/Gale... by smithm | Jun 3, 2011 | News, Statistics
The following statistics are now available for the month of May 2011: AaL Summary Report Chat by Entry Point Email by Entry Point Text by Entry Point Zip Codes by County by Kelly Doty | May 26, 2011 | News, Scheduling
This is just a friendly reminder that Ask a Librarian will be closed on Sunday, May 29 and Monday, May 30. You need to relax sometime! Please enjoy a safe holiday weekend. by Kelly Doty | May 24, 2011 | Customer Service, Exemplary Reference Awards, News, Training
Space is still available in the below webinar: Hot Topics: Customer Service Excellence, or How to Win an Exemplary Reference Award Mon., June 6, 1:30-3 pm ET Each month, the Quality Assurance Workgroup presents awards in 3 areas – Brief, Detailed, and Teaching... by smithm | May 3, 2011 | News, Statistics
The following statistics are now available for the month of April 2011: AaL Summary Report Chat by Entry Point Email by Entry Point Text by Entry Point Zip Codes by County by Kelly Doty | May 3, 2011 | Agent Console, News, Texting, Training
Attention, texters!! We are thrilled to announce a new threading feature in Ask a Librarian Texting which displays the most recent text interactions with a user’s phone number! Recent interactions between Ask a Librarian staff and the user are color-coded and...