by smithm | Jun 3, 2011 | News, Statistics
The following statistics are now available for the month of May 2011: AaL Summary Report Chat by Entry Point Email by Entry Point Text by Entry Point Zip Codes by County by Kelly Doty | May 26, 2011 | News, Scheduling
This is just a friendly reminder that Ask a Librarian will be closed on Sunday, May 29 and Monday, May 30. You need to relax sometime! Please enjoy a safe holiday weekend. by Kelly Doty | May 24, 2011 | Customer Service, Exemplary Reference Awards, News, Training
Space is still available in the below webinar: Hot Topics: Customer Service Excellence, or How to Win an Exemplary Reference Award Mon., June 6, 1:30-3 pm ET Each month, the Quality Assurance Workgroup presents awards in 3 areas – Brief, Detailed, and Teaching... by smithm | May 3, 2011 | News, Statistics
The following statistics are now available for the month of April 2011: AaL Summary Report Chat by Entry Point Email by Entry Point Text by Entry Point Zip Codes by County by Kelly Doty | May 3, 2011 | Agent Console, News, Texting, Training
Attention, texters!! We are thrilled to announce a new threading feature in Ask a Librarian Texting which displays the most recent text interactions with a user’s phone number! Recent interactions between Ask a Librarian staff and the user are color-coded and... by Kelly Doty | May 2, 2011 | News
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