by Kelly Doty | Apr 29, 2011 | News, Scheduling
Your help is needed for the following Ask a Librarian shifts! Please consider taking one of the following to help your peers: Sun., May 1, 2-3 pm (collaborative) Thurs., May 5, 5-6, 6-7, and 7-8 pm (collaborative) Fri., May 6, 1-2 and 3-4 pm (collaborative) Sat., May... by Kelly Doty | Apr 15, 2011 | News, Training
Attention, staff: Have you attended training, but just haven’t had much opportunity to practice or staff the desk? Are you trying to staff… but still feel a little like a fish out of water? Would you like someone to help you apply your knowledge and skills to the... by Kelly Doty | Apr 13, 2011 | News
Have you tried FLA’s automated contact tool yet? It allows you to voice your support of Florida’s libraries with just a few clicks. Just enter your contact information and choose from email or print delivery. You can use the fully-crafted default message... by smithm | Apr 5, 2011 | News, Statistics, Uncategorized
The following statistics are now available for the month of March 2011: AaL Summary Report Chat by Entry Point Email by Entry Point Text by Entry Point Zip Codes by County by smithm | Mar 30, 2011 | Customer Service, Exemplary Reference Awards, News, Training
Please register now for our upcoming webinar: Hot Topics: Customer Service Excellence, or How to Win an Exemplary Reference Award Mon., June 6, 2011 – 1:30 – 3:00 pm ET Each month, the Quality Assurance Workgroup presents awards in 3 areas – Brief, Detailed,... by Kelly Doty | Mar 30, 2011 | March Madness Month, Marketing, News, WOMM
** Note: If you didn’t receive this in its more attractive email format earlier today, please email Traci at avett@tblc.org . March Madness Month A month of surprising facts, informative highlights, and fun activities… all for the chance to brag about our...