May Statistics

May statistics for Ask a Librarian.    Compared with last May, Ask a Librarian saw a 54% increase in live chat sessions with 4,288 sessions!!! A summary is available here: Summary Report May 2010 Reports by Library and County: Total Chat By Entry Point – May...

April Ask a Librarian Statistics

Ask a Librarian had another great month.   We had a 40% increase in live chat sessions from last April and overall we have assisted 32% more users this year than last year at the same point. A summary report is available in our Ask a Librarian Summary Report Reports...

Ask a Librarian User Forum at the FLA Annual Conference.

We hope you will be able to join us at next week’s Ask a Librarian User Forum at the FLA Annual Conference. We have lots of exciting news to share with you. The program will be on Wed, April 7th at 1:30 in Salon 12. The program will feature: Exemplary Reference Award...

December 2009 Exemplary Reference Awards

The Quality Assurance Workgroup has been hard at work and has awarded the following transcripts for December 2009 Exemplary Reference Awards of the Month. Transcripts were awarded in three categories: Best Detailed Chat, Best Brief Chat, and Best Teaching Chat. Alicia...