Hot Topics Presentations Available

Presentations for yesterday’s hot topics are now available!

The not-so secret tools, tips and tricks of the Ask a Librarian interns. How to provide assistance to statewide customers with grace and ease.

One of the most difficult tasks on Ask a Librarian is assisting users from institutions other than your own with “local” questions. Learn from the Ask a Librarian Interns Kira Smith and Renee Patterson, how to answer questions you didn’t think you could with relative ease. The interns will be joined by Traci Avet, the AAL Virtual Reference Coordinator and together they will take you through the resources, tips and tricks on helping users from institutions other than your own.

Renee’s Presentation
Kira’s Presentation
Traci’s Presentation

In the presentation, Kira and Renee discussed a library’s knowledge base is an invaluable tool that librarian’s rely on to answer questions from user’s at other libraries.

Kira recommended for your library – the information she finds most valuable includes:

– Library URL
– Reference phone number
– Circulation phone number
– Catalog URL
– Database URL
– Dummy login information
– Pin/Password help – (for example – is the pin the last four digits or the user’s phone number, library card, etc)
– Library Hours
– Locations and addresses
– And other FAQs from your library – especially about policies (ILL/Fines), Netlibrary or OverDrive help information.

Need to update your knowledge base? Email Traci for information on how!

FEL Resources Overview: Small Business Resource Center and DemographicsNow

The Florida Electronic Library—your gateway to superior electronic resources that offers access to comprehensive, accurate, and reliable information—offers a training program designed to meet the needs of all library staff. With its blended curriculum, you can take advantage of the training that best suits your learning style. Choose from on demand, live webinar or on-site in your library.

New FEL Resources Overview: Small Business Resource Center and DemographicsNow

This course will provide attendees with an overview of the two newest FEL resources – Small Business Resource Center and DemographicsNow. Both resources are useful for small business owners and entrepreneurs; Small Business Resource Center covers all major areas of starting and maintaining a small business, and DemographicsNow can help determine who and where customers are. Attendees will learn the most efficient and effective search strategies and tools of both resources.

This session is ideal for all library staff.

  • Always available on demand
  • Live webinar Thursday, July 15 at 11:00 a.m.
  • Live webinar Thursday, July 15 at 2:00 p.m.
  • Live webinar Friday, July 16 at 9:00 a.m.
  • Live webinar Monday, August 2 at 9:00 a.m.
  • Live webinar Tuesday, August 24 at 10:00 a.m.

Register online at http://www.flelibrary.org/training/.

Other courses available include:

  • The World of FEL/Gale Resources: A General Product Overview
  • Homework Help: Using FEL Resources
  • Patron Outreach: Creating Easy Access and Increasing Usage of FEL Resources
  • A Healthy Perspective: Health Research Using FEL Resources
  • FEL QuickStart: General and Academic OneFile Searches
  • The Power of Web 2.0: Best Practices Using FEL Resources
  • Following the Trends: Understanding FEL Reports and Analysis Data
  • Making It Personal: Customizing Your FEL Products

questions – contact:
Stephanie F. Race
State Library and Archives of Florida
sfrace – at – dos.state.fl.us

Hot Topics Workshop – Coming Soon!

The not-so secret tools, tips and tricks of the Ask a Librarian interns. How to provide assistance to statewide customers with grace and ease.

One of the most difficult tasks on Ask a Librarian is assisting users from institutions other than your own with “local” questions. Learn from the Ask a Librarian Interns Kira Smith and Renee Patterson, how to answer questions you didn’t think you could with relative ease. The interns will be joined by Traci Avet, the AAL Virtual Reference Coordinator and together they will take you through the resources, tips and tricks on helping users from institutions other than your own.

Register at:  http://www.tblc.org/ws_info.php?ws=1141

Jacksonville, Fort Lauderdale, Orlando, & online workshops

Space is still available in the following Ask a Librarian workshops:

 
Ask a Librarian Training @ NEFLIN – Jacksonville, May 27    
ScreenSharing: Ask a Librarian Workshop – Online, June 2    
Ask a Librarian: Online General Information Meeting for Non-participating Libraries – Online, June 3    
Ask a Librarian: Online General Information Meeting for Non-participating Libraries – Online, June 7    
E-mail: Ask a Librarian Workshop – Online, June 17    
Ask a Librarian Training @ Broward College Library – Ft.  Lauderdale, June 22    
Online Resources Inside the Agent Console: Ask a Librarian Workshop – Online, July 1    
Ask a Librarian Training @ CFLC (Maitland) – Orlando, July 14    
Hot Topics: The not-so secret tools, tips and tricks of the Ask a Librarian interns – Online, July 20    

Just click on the class links above to register today.  We look forward to seeing you there!

New Hot Topics Webinar: The not-so secret tools, tips and tricks of the Ask a Librarian interns. How to provide assistance to statewide customers with grace and ease

I am excited to announce a new hot topics workshop on July 20th from 1:30pm-3:30pm ET:

The not-so secret tools, tips and tricks of the Ask a Librarian interns. How to provide assistance to statewide customers with grace and ease

One of the most difficult tasks on Ask a Librarian is assisting users from institutions other than your own with “local” questions. Learn from the Ask a Librarian Interns Kira Smith and Renee Patterson, how to answer questions you didn’t think you could with relative ease. The interns will be joined by Traci Avet, the AAL Virtual Reference Coordinator and together they will take you through the resources, tips and tricks on helping users from institutions other than your own.

Register today at: http://www.tblc.org/ws_info.php?ws=1141

Hot Topics in Ask a Librarian: Best Practices with K12 students in virtual reference

In its first year, AskMN: The Librarian Is In, Minnesota’s statewide cooperative digital reference service, accepted over 6,000 questions from Minnesota residents, many from K12 students. Students are heavy users of online reference services such as chat and Instant Messaging. It is 24/7, live, interactive, and they can get an instant response at their point of need. In the Fall of 2009 we began to actively promote the service to the K12 audience. We gave presentations, on-site visits, and webinars to school librarians and media specialists. We looked at ways AskMN helps students learn about many parts of the research process like how to identify a scholarly resource, perform a search that produces useful results, and how to cite a web source. We discussed ways in which media specialists and classroom teachers can introduce this online service to students to get the most use out of AskMN and to ensure that everyone has a positive experience.

In this one hour and half session we will talk about the process of promoting AskMN to the K12 audience and what we’ve learned along the way. I will also share guides we’ve created.

Register Here

Lake County/Clermont and online workshops

Space is still available in the following Ask a Librarian workshops:

Full-Day Ask a Librarian Training (Introductory/Repeat attendees welcome)
Lake County – Cooper Memorial Library in Clermont, FL   —   Wed., Mar. 10, 9:00 am – 3:30 pm

2.5-Hour Ask a Librarian Update Training (for those previously trained on Ask a Librarian)
Lake County – Cooper Memorial Library  —   Thurs., Mar. 11, 9:00 – 11:30 am

 Email – Ask a Librarian Online Workshop (Live Online)  —   Thurs., Mar. 18, 2:00 – 3:00 pm EST   

 Ask a Librarian 2-Hour Update Training (Live Online)   —  Thurs., Apr. 1, 2:00 – 4:00 pm EST   

Also, please remember that statewide monitored practice sessions are held every Tuesday from 9-10 am EST in the Training Room.  (Login to toolbox, then click on Practice/Training Link on left and follow instructions.)  Login for a few minutes to practice or to ask a question; I will be there in case you need a practice partner or other assistance.