by Kelly Doty | Feb 6, 2012 | Marketing, News, Testing, Uncategorized
In late January, Ask a Librarian began a marketing campaign online through Google ads. LURE Designs & Th!ink Creative Inc. have developed a media plan to run in two test markets for 30 days: Orlando & Jacksonville. The media plan focuses on two main goals:... by smithm | Feb 1, 2012 | Agent Console, Mobile, News, Texting, Uncategorized
When responding to text messages in the Agent Console, you no longer have to use an exclamation point (!) in front of your response. Just another exciting enhancement to make your job easier! by smithm | Jan 10, 2012 | News, Statistics, Uncategorized
The following statistics are now available for the month of December 2011: AaL Summary Report Chat by Entry Point Email by Entry Point Text by Entry Point Zip Codes by County by Kelly Doty | Dec 13, 2011 | Uncategorized
Congratulations to AaL participating library Valencia College, who was named the nation’s best community college. They are the winner of the Aspen Prize for Community College Excellence. The Aspen Institute spent a year studying community colleges across the... by Kelly Doty | Dec 8, 2011 | Customer Service, News, Reference, Training, Uncategorized
OCLC Research in partnership with Rutgers, the State University of New Jersey pulled over five years of virtual reference research into a summary with specific and actionable suggestions in Seeking Synchronicity: Revelations and Recommendations for Virtual Reference.... by smithm | Dec 7, 2011 | News, Statistics, Uncategorized
The following statistics are now available for the month of November 2011: AaL Summary Report Chat by Entry Point Email by Entry Point Text by Entry Point Zip Codes by County