Give your patrons access to virtual reference assistance while on your library’s website and catalog with Ask a Librarian widgets!
Ask a Librarian widgets embedded on a web page allow your patrons to contact you by chat, SMS, or email without leaving your website. Chat widgets are created to match the look and feel of your library website. An iframe tag places the AaL hosted widget anywhere on your page. Contact the Ask a Librarian Helpdesk to add or modify a widget for your library.
33% of Ask a Librarian chats are from patrons using Ask a Librarian chat widgets embedded in a library website, ILS, or academic CMS.
Chat can be configured as button pop-out, in-page, or slide-out. Here are some samples of widgets currently being used by member libraries.
Button pop-out chat widgets
Eastern Florida State College
Heartland Library Cooperative
Pasco-Hernando State College
St Petersburg College
In-page chat widgets
Leroy Collins Leon County Public Library
A slideout widget appears as a tab on the right side of this page.