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July 4 Holiday Closing

Jun 10, 2015 |

The Ask A Librarian Service will be closed on Friday July 3rd, Saturday July 4th and Sunday July 5th in observance of the July 4th holiday. Normal hours will resume on Monday July 6th at 10:00am.

 

July 4 Holiday Closing

Jun 10, 2015 |

The Ask A Librarian Service will be closed on Friday July 3rd, Saturday July 4th and Sunday July 5th in observance of the July 4th holiday. Normal hours will resume on Monday July 6th at 10:00am.

 

July 4 Holiday Closing

Jun 10, 2015 |

The Ask A Librarian Service will be closed on Friday July 3rd, Saturday July 4th and Sunday July 5th in observance of the July 4th holiday. Normal hours will resume on Monday July 6th at 10:00am.

 

April 2015 Statistics

May 20, 2015 | ,

Usage Summary

Mobile APP Chat Sessions0
Facebook Chat Sessions0
askalibrarian.org/m/ Mobile Chat Sessions257
Standard Chat Sessions2,156
Instant Invite Chat Sessions244
Widget Chat Sessions1,387
Gale -Widget Chat Sessions244
Total Chat Sessions4,288
E-mail Sessions1,908
Text Sessions542
April 2015 total sessions6,738
Fiscal 2014-201544,771
Total use 2013 -201483,287
Participating Libraries131

Top entry by chat

  1. FSU
  2. SPC
  3. USF
  4. Jacksonville Public Library
  5. Orange County Public Library
  6. NOVA Southeastern
  7. Tampa-Hillsborough County Public Library
  8. University of Central Florida
  9. University of Florida
  10. State College of Florida Manatee-Sarasota

Training

Training on Oracle software as concluded as we are in the process of migrating all users to the new SpringShare software. Register for Regular AAL Training in Springshare. Register for Site Coordinator training in Springshare.

Live Chat

Local Desks:1,423
Academic:620
Collaborative: 2,245
Total Chat:4,288

Local Stats by Entry Point

Provides a breakdown for each member libraries individual chat, email and text message statistics. Chat, Email, and Text

AAL at FLA Conference 2015

Apr 20, 2015 |

Please make sure to stop by the TBLC booth next week if you are at the FLA Conference. We will be in the exhibit hall Wednesday evening and Thursday all day. ​Stop by Wednesday, May 13th night to get your AAL sticker for your conference badge. Swing by on Thursday morning, May 14th from 9:30am -10:30am to talk with AAL team and Springshare customer support. Visit us anytime throughout the day just to chat, we are at booth 316. Hope to see some of you then!

March 2015 Statistics

Apr 13, 2015 | ,

Usage Summary

Mobile APP Chat Sessions4
Facebook Chat Sessions0
askalibrarian.org/m/ Mobile Chat Sessions233
Standard Chat Sessions1,879
Instant Invite Chat Sessions167
Widget Chat Sessions1,443
Gale -Widget Chat Sessions207
Total Chat Sessions3,933
E-mail Sessions2,066
Text Sessions485
March 2015 total sessions6,484
Fiscal 2014-201538,033
Total use 2013 -201483,287
Participating Libraries131

Top entry by chat

  1. FSU
  2. SPC
  3. USF
  4. NOVA
  5. Jacksonville Public Library
  6. Orange County Public Library
  7. State College of Florida Manatee-Sarasota
  8. Tampa-Hillsborough County Public Library
  9. University of Florida
  10. University of Central Florida

Training

Training on Oracle software as concluded as we are in the process of migrating all users to the new SpringShare software.

Register for Regular AAL Training in Springshare.

Register for Site Coordinator training in Springshare.

Live Chat

Local Desks:1,320
Academic:499
Collaborative:2,114
Total Chat:3,933

Local Stats by Entry Point

Provides a breakdown for each member libraries individual chat, email and text message statistics.
Chat, Email, and Text

March Stats Comparison

[visualizer id=”7236″]

Yearly Totals

[visualizer id=”7238″]

Springshare Migration Information

Mar 20, 2015 |

​You will receive your Springshare account information for AAL the week of March 30th. ​

​On Thursday April 30th at 8:00pm we will close down the AAL service.

On Friday May 1st, at 10:00am we will be live with Springshare. ​

Live Webinar Training

Available online. Register here.

On-Demand Training

View the recording of the introductory training on the Toolbox Website. (Password Protected)

View the recording of the site coordinator training in the Toolbox Website. (password protected)

Open hours for practice on Springshare Platform

New Lingo for Springshare

Ticket – Email or SMS

Queue – Old Desk

Group – FAQs

Department – Chat queue

Operators – Librarian Statewide desk / Queue