November 2014 Superstar
Each month, the Ask a Librarian team picks an outstanding member that has shown exceptional participation in the program. November’s AAL SuperStar recipient is Alicia Ellison from Hillsborough Community College Library.
Alicia is the Librarian at the Ybor Campus in Tampa. She has been awarded an Exemplary Reference Award for a Detailed Chat three times, February 2007, December 2009, and February 2011.
Alicia staffs both the academic and collaborative desk. She is also a member of the AAL Statewide Spanish Email team, answering emails weekly. She offers help on the desk by volunteering for upcoming shifts and in logging when the desk is short staffed.
Alicia is a valuable member of the Ask A Librarian program. Please help me congratulate this month’s SuperStar winner, Alicia Ellison from Hillsborough Community College Library.
AAL Closed Tuesday November 11
Ask a Librarian statewide chat and texting will be closed on Tuesday, November 11 in observance of Veterans Day.
October 2014 Statistics
Usage Summary
| Top entry by chat
Training
Self-Paced Training Program Learn everything you need to know in order to staff Ask a Librarian. Register Here. Once registered, you will receive instructions on how to begin your training within 24 business hours. | ||||||||||||||||||||||||||||
Live Chat
| Local Stats by Entry PointProvides a breakdown for each member libraries individual chat, email and text message statistics. |
Yearly Comparison October 2013 vs October 2014 |
Holiday Closings 2014
As in previous years, the Academic Desk will remain closed throughout the month of December to accommodate library closings and availability. Beginning on Monday, December 1, all staff normally scheduled to cover Academic should check the Collaborative Desk box (rather than Academic) when logging in for their scheduled shifts. Following the statewide closing dates below, both Collaborative and Academic Desks will reopen on Monday, January 5th.
Here are the statewide holiday hours for Ask a Librarian in November – January:
Tuesday, November 11 – closed
Wednesday, November 26 – open 10 am to 5p ET
Thursday, November 27 and Friday, November 28 – closed
Tuesday, December 23 – open 10 am to 5 pm ET
Wednesday, December 24 thru Sunday, January 4 – Statewide Chat/Texting Closed (statewide email will continue to be answered on non-federal holidays)
Monday, January 5 – reopen at 10 am ET with full hours
Note: These closings are for the statewide service, so your library is still free to staff local desk hours on statewide closing days.
If you have any questions, please let me know.
Happy Holidays!
October 2014 SuperStar
Each month, the Ask a Librarian team picks an outstanding member that has shown exceptional participation in the program. October’s AAL SuperStar recipient is Rhonda Trueman from Northwest Florida State College.
Rhonda is the Access Services Librarian for Acquisitions & Access Services in the Learning Resource Center. She is an Exemplary Award Winner for a Brief Chat in February 2014.
Rhonda staffs both the academic and collaborative desk. She helps weekly on the collaborative desk both in volunteering for upcoming shifts needing help and in logging in for last-minute help. Rhonda’s dedication to the Ask A Librarian Service has been a tremendous help.
Rhonda is a valuable member of the Ask A Librarian program. Please help me congratulate this month’s SuperStar winner, Rhonda Trueman from Northwest Florida State College.
September 2014 Statistics
Usage Summary
| Top entry by chat
Training
Self-Paced Training Program Learn everything you need to know in order to staff Ask a Librarian. Register Here. Once registered, you will receive instructions on how to begin your training within 24 business hours | ||||||||||||||||||||||||||||
Live Chat
| Local Stats by Entry PointProvides a breakdown for each member libraries individual chat, email and text message statistics. |
Yearly Comparison September 2013 vs September 2014 |
August 2014 Statistics
Usage Summary
| Top entry by chat
Training
Self-Paced Training Program Learn everything you need to know in order to staff Ask a Librarian. Register Here. Once registered, you will receive instructions on how to begin your training within 24 business hours | ||||||||||||||||||||||||||||
Live Chat
| Local Stats by Entry PointProvides a breakdown for each member libraries individual chat, email and text message statistics. |
Yearly Comparison August 2013 vs August 2014 |
September 2014 SuperStar
Paul Wartenberg, AAL September Superstar 2014
Each month, the Ask a Librarian team picks an outstanding member that has shown exceptional participation in the program. September’s AAL SuperStar recipient is Paul Wartenberg from Bartow Public Library.
Paul is the Reference and Computer Librarian at the Bartow Public Library which is part of the Polk County Library Cooperative. He was been at Bartow since February 2013 and has been an outstanding team member of Ask A Librarian since his arrival. He has also been nominated for several exemplary reference awards.
Paul volunteers to cover shifts needing last-minute help on the Collaborative Desk. Paul’s eagerness to help librarians and staff from around the state shows true dedication to the collaborative program. His virtual reference knowledge reaches customers in a true time of need.
Paul is a crucial member of the Ask A Librarian program. Please help me congratulate this month’s SuperStar winner, Paul Wartenberg from Bartow Public Library.