September 2014 Statistics
Usage Summary
| Top entry by chat
Training
Self-Paced Training Program Learn everything you need to know in order to staff Ask a Librarian. Register Here. Once registered, you will receive instructions on how to begin your training within 24 business hours | ||||||||||||||||||||||||||||
Live Chat
| Local Stats by Entry PointProvides a breakdown for each member libraries individual chat, email and text message statistics. |
Yearly Comparison September 2013 vs September 2014 |
August 2014 Statistics
Usage Summary
| Top entry by chat
Training
Self-Paced Training Program Learn everything you need to know in order to staff Ask a Librarian. Register Here. Once registered, you will receive instructions on how to begin your training within 24 business hours | ||||||||||||||||||||||||||||
Live Chat
| Local Stats by Entry PointProvides a breakdown for each member libraries individual chat, email and text message statistics. |
Yearly Comparison August 2013 vs August 2014 |
September 2014 SuperStar
Paul Wartenberg, AAL September Superstar 2014
Each month, the Ask a Librarian team picks an outstanding member that has shown exceptional participation in the program. September’s AAL SuperStar recipient is Paul Wartenberg from Bartow Public Library.
Paul is the Reference and Computer Librarian at the Bartow Public Library which is part of the Polk County Library Cooperative. He was been at Bartow since February 2013 and has been an outstanding team member of Ask A Librarian since his arrival. He has also been nominated for several exemplary reference awards.
Paul volunteers to cover shifts needing last-minute help on the Collaborative Desk. Paul’s eagerness to help librarians and staff from around the state shows true dedication to the collaborative program. His virtual reference knowledge reaches customers in a true time of need.
Paul is a crucial member of the Ask A Librarian program. Please help me congratulate this month’s SuperStar winner, Paul Wartenberg from Bartow Public Library.
August 2014 SuperStar
Each month, the Ask a Librarian team picks an outstanding member that has shown exceptional participation in the program. August’s AAL SuperStar recipient is Mallary Rawls, Florida State University Goldstein Library.
Mallary is a graduate assistant at the Harold Goldstein Library on FSU Campus. In addition to assisting Harold Goldstein with coverage of their local desk and statewide shifts, Mallary volunteers to cover shifts needing last-minute help on both the Academic Desk and the Collaborative Desk in Ask a Librarian. Staff across Florida benefit from her willingness to help, and Mallary’s patrons benefit from her patient and guiding customer service.
Mallary is a beneficial member of the Ask A Librarian program. Please help me congratulate this month’s SuperStar winner, Mallary Rawls from Goldstein Library.
July 2014 Statistics
Usage Summary
| Top entry by chat
Training
Self-Paced Training Program Learn everything you need to know in order to staff Ask a Librarian. Register Here. Once registered, you will receive instructions on how to begin your training within 24 business hours | ||||||||||||||||||||||||||
Live Chat
| Local Stats by Entry PointProvides a breakdown for each member libraries individual chat, email and text message statistics. |
Yearly Comparison July 2013 vs July 2014 |
June 2014 Statistics
Usage Summary
| Top entry by chat
Training
Self-Paced Training Program Learn everything you need to know in order to staff Ask a Librarian. Register Here. Once registered, you will receive instructions on how to begin your training within 24 business hours | ||||||||||||||||||||||||||||
Live Chat
| Local Stats by Entry PointProvides a breakdown for each member libraries individual chat, email and text message statistics. |
July 2014 SuperStar
OCLS – July 2014 SuperStars
This month, we recognize a library system that has played an outstanding part in implementing Ask A Librarian. July’s AAL SuperStar recipient is Orange County Library System.
Orange County Library System is dedicated to the collaborative Ask A Librarian desk and is committed to staffing it. For several years, they have also had a strong presence staffing a daily local desk, encouraging local virtual reference for their public patrons.
Orange County Library System engages their users from multiple access points – in-person, phone, email, text and chat. The Ask A Librarian team would like to thank Orange County Public Library for integrating the virtual desk into your daily workflow and helping the service grow in new directions.
Please help me congratulate this month’s AAL Superstar winner, Orange County Library System.
New Marketing Campaign
