February 2014 SuperStar
Each month, the Ask a Librarian team picks an outstanding member that has shown exceptional participation in the program. February’s AAL SuperStar recipient is Mary Beth Isaacson from Heartland Library Cooperative.
Mary Beth Isaacson is the Avon Park librarian for the Heartland library Cooperative (HLC). HLC joined the AAL cooperative program in March of 2013. In addition to staffing weekly statewide hours with her fantastic colleague Maria, Mary Beth has consistently helped pick up extra shifts when we have understaffed hours on the collaborative desk. Her enthusiasm to help when library staff are needed ensures that residents across Florida receive help when they need it most.
Mary Beth has been an incredible supporter of Ask a Librarian which benefits the staff and patrons! Thank you Mary Beth! Your zealous contributions have greatly helped the collaborative service.
Please help me congratulate this month’s SuperStar winner, Mary Beth Isaacson!
January 2014 Statistics
Usage Summary
| Top entry by chat
Training
Self-Paced Training Program Learn everything you need to know in order to staff Ask a Librarian. Register Here. Once registered, you will receive instructions on how to begin your training within 24 business hours | ||||||||||||||||||||||||||
Live Chat
| Local Stats by Entry PointProvides a breakdown for each member libraries individual chat, email and text message statistics. |
Yearly Comparison January 2013 vs January 2014 |
Ask A Librarian 2012-2013 Fact Sheet
The 2012-2013 AAL year was very production with over 75,000 transactions. Our participating libraries provided 13,580 active hours of library service for users around the state.
January 2014 SuperStar
December 2013 Statistics
Usage Summary
| Top entry by chat
Training
Self-Paced Training Program Learn everything you need to know in order to staff Ask a Librarian. Register Here. Once registered, you will receive instructions on how to begin your training within 24 business hours | ||||||||||||||||||||||||||||||||||||||||||||
Live Chat
| Local Stats by Entry PointProvides a breakdown for each member libraries individual chat, email and text message statistics. | ||||||||||||||||||||||||||||||||||||||||||||
Visits by City
| Top 10 Page Views
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Entry by Location December 2013 Entry by Location |
Yearly Comparison December 2012 vs December 2013 |
December 2013 SuperStar
Each month, the Ask a Librarian team picks an outstanding member that has shown exceptional participation in the program. December’s AAL SuperStar recipient is Jill Simser from Eastern Florida State College (EFSC).
November 2013 Statistics
Usage Summary
| Top entry by chat
Training
Self-Paced Training Program Learn everything you need to know in order to staff Ask a Librarian. Register Here. Once registered, you will receive instructions on how to begin your training within 24 business hours | ||||||||||||||||||||||||||||||||||||||||||||
Live Chat
| Local Stats by Entry PointProvides a breakdown for each member libraries individual chat, email and text message statistics. | ||||||||||||||||||||||||||||||||||||||||||||
Visits by City
| Top 10 Page Views
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Entry by Location November 2013 Entry by Location |
Yearly Comparison November 2012 vs November 2013 |
August 2013 Exemplary Reference Awards
The Quality Assurance Workgroup is happy to award the following transcripts for the August 2013 Exemplary Reference Awards. Transcripts were awarded in three categories: Best Brief Chat, Best Detailed Chat, and Best Teaching Chat.
Brief Exemplary Reference Award: Angela Falsey, St. Petersburg Public Library
Angela was able to walk a customer through an issue with MLA formatting. The customer responded with “You are the best”. Angela did a great job quickly and effectively answering the question!
Detailed Exemplary Reference Award: Carolyn Wallace, Alachua County Library System
Carolyn walked a customer through running a custom search for business type in Ref USA to look for a business. The customer was appreciative of the help Carolyn extended. Way to go Carolyn!
Teaching Exemplary Reference Award: Kira Smith, AAL Intern
Kira deftly instructed this patron on the arcane usage of boolean operators and suggested relevant databases for their search! Patron commented that she was very helpful!
The three winning transcripts can be read at: https://info.askalibrarian.org/toolbox/august-2013-exemplary-reference-transcripts/
Each month we receive numerous nominations for fantastic reference. Here are the other nominees.
Brief Chat:
Carolyn W, Alachua County
Kathy Babcock, Lee County
Kira S, Ask A Librarian Staff
Laura D, Tampa Hillsborough
Lisa, Keiser University
Marie, Art Institute of Tampa
Bronwyn M, AAL Intern
Jaime G, AAL Intern
Shaundra L, Florida State University Libraries
Sonja P, Florida State University Libraries
Detailed Chat:
Deb, USF St. Pete
Warren, Orange County Library
Kathy B, Lee County
Marie D, Seminole County Library System
Susan S, Hodges University
Jaime G, AAL Intern
Carolyn W, Mandel Public Library of West Palm Beach
Jaime G, St Petersburg College
Abby S, Florida State University Libraries
Sonja P, Florida State University Libraries
Teaching Chat:
Diana, Ask a Librarian Staff
Allison G, NOVA
Deb, USF St. Pete
Marni, NW FL State College
Debora S, Palm Beach Atlantic
Susan S, Hodges
Kathleen H, Jacksonville Public Library
Nominate: Show your statewide colleagues that you value the customer service they provide to your patrons and students with a nomination. You can nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox at: https://info.askalibrarian.org/toolbox/exemplaryreference/nominatetranscript/ or when closing a live chat session.
THANK YOU!
A huge thanks to everyone for all their hard work on Ask a Librarian – without each of you, Ask a Librarian would not be a success.