Ask a Librarian banner with logo, Florida's Statewide Virtual Reference Service. Chat, Email, and Text.

February 2014 Statistics

Mar 4, 2014 | ,

Usage Summary

Mobile APP Chat Sessions3
askalibrarian.mobi Mobile Chat Sessions175
Standard Chat Sessions2,273
Instant Invite Chat Sessions141
Widget Chat Sessions1,929
Gale -Widget Chat Sessions371
Total Chat Sessions4,892
E-mail Sessions2,275
Text Sessions390
February 2014 total sessions7,557
Fiscal 2013-201437,486
Total use 2012 -201375,868
Participating Libraries131

Top entry by chat

  1. Florida State University
  2. St. Petersburg College
  3. University of South Florida
  4. NOVA Southeastern University
  5. University of Florida
  6. Orange County Public Library
  7. Jacksonville Public Library
  8. Tampa Hillsborough Public Library
  9. University of Central Florida
  10. State College of Florida

Training

  • Total Trained: 11
  • Number of Sessions: 3
  • Video On-Demand Views: 164
  • Classes Offered: Online Introductory Training Series, Drupal for Site Coordinators
  • Self Paced Registrants: 30

Self-Paced Training Program

Learn everything you need to know in order to staff Ask a Librarian. Register Here. Once registered, you will receive instructions on how to begin your training within 24 business hours

Live Chat

Local Desks: 1,739
Academic: 438
Collaborative: 2,715
Total Chat: 4,892

Local Stats by Entry Point

Provides a breakdown for each member libraries individual chat, email and text message statistics.
Chat, Email, and Text

Yearly Comparison

Yearly Comparison

February 2013 vs February 2014

February 2014 SuperStar

Feb 5, 2014 | ,

Each month, the Ask a Librarian team picks an outstanding member that has shown exceptional participation in the program. February’s AAL SuperStar recipient is Mary Beth Isaacson from Heartland Library Cooperative.

Mary Beth Isaacson is the Avon Park librarian for the Heartland library Cooperative (HLC). HLC joined the AAL cooperative program in March of 2013. In addition to staffing weekly statewide hours with her fantastic colleague Maria, Mary Beth has consistently helped pick up extra shifts when we have understaffed hours on the collaborative desk. Her enthusiasm to help when library staff are needed ensures that residents across Florida receive help when they need it most.

Mary Beth has been an incredible supporter of Ask a Librarian which benefits the staff and patrons! Thank you Mary Beth! Your zealous contributions have greatly helped the collaborative service.

Please help me congratulate this month’s SuperStar winner, Mary Beth Isaacson!

January 2014 Statistics

Feb 3, 2014 | ,

Usage Summary

Mobile APP Chat Sessions3
askalibrarian.mobi Mobile Chat Sessions271
Standard Chat Sessions1,935
Instant Invite Chat Sessions83
Widget Chat Sessions1,528
Gale -Widget Chat Sessions258
Total Chat Sessions4,078
E-mail Sessions2,589
Text Sessions458
January 2014 total sessions7,125 
Fiscal 2013-201429,929
Total use 2012 -201375,868
Participating Libraries131

Top entry by chat

  1. Florida State University
  2. University of Florida
  3. Orange County Library System
  4. NOVA Southeastern University
  5. University of South Florida
  6. Tampa-Hillsborough County Public Library
  7. Jacksonville Public Library
  8. St. Petersburg Public Library
  9. University of Central Florida
  10. Broward County Library

Training

  • Total Trained: 16
  • Number of Sessions: 3
  • Video On-Demand Views: 181
  • Classes Offered: Online Introductory Training Series, Ask a Librarian 2-Hour Refresher
  • Self Paced Registrants: 23

Self-Paced Training Program

Learn everything you need to know in order to staff Ask a Librarian. Register Here. Once registered, you will receive instructions on how to begin your training within 24 business hours

Live Chat

Local Desks: 1,531
Academic: 323
Collaborative: 2,224
Total Chat: 4,078

Local Stats by Entry Point

Provides a breakdown for each member libraries individual chat, email and text message statistics.
Chat, Email, and Text

Yearly Comparison

Yearly Comparison

January 2013 vs January 2014

January 2014 SuperStar

Jan 7, 2014 | ,

Each month, the Ask a Librarian team picks an outstanding member that has shown exceptional participation in the program. January’s AAL SuperStar recipient is Elena Soltau from NOVA Southeastern University.
Elena is the assistant director of reference at the Alvin Sherman Library at NOVA Southeastern. Elena has won a Detailed Exemplary Reference Award in July 2012. She is also a member of the Quality Assurance workgroup for AAL, volunteering her time to help highlight exemplary chats. Elena has been a strong supporter of the collaborative desk, jumping on to pick up extra shifts when we have open slots.
Her efforts to help Ask a Librarian benefits the staff, patrons and students! Thank you Elena! Your dedication to the collaborative service is outstanding!
Please help me congratulate this month’s SuperStar winner, Elena Soltau!

December 2013 Statistics

Jan 6, 2014 | ,

Usage Summary

Mobile APP Chat Sessions7
askalibrarian.mobi Mobile Chat Sessions182
Standard Chat Sessions1,393
Instant Invite Chat Sessions41
Widget Chat Sessions1,038
Gale -Widget Chat Sessions291
Total Chat Sessions2,952
E-mail Sessions1,881
Text Sessions275
December 2013 total sessions 5,108
Fiscal 2013-201422,804
Total use 2012 -201375,868
Participating Libraries131

Top entry by chat

  1. Florida State University
  2. Orange County Library System
  3. Broward County Library
  4. Jacksonville Public Library
  5. Tampa-Hillsborough County Public Library
  6. University of Florida
  7. University of South Florida
  8. St. Petersburg Public Library
  9. State College of Florida
  10. NOVA Southeastern University

Training

  • Total Trained: 3
  • Number of Sessions: 2
  • Video On-Demand Views: 98
  • Classes Offered: Online Introductory Training Series
  • Self Paced Registrants: 14

Self-Paced Training Program

Learn everything you need to know in order to staff Ask a Librarian. Register Here. Once registered, you will receive instructions on how to begin your training within 24 business hours

Live Chat

Local Desks: 830
Academic: closed
Collaborative: 2,122
Total Chat: 2,952

Local Stats by Entry Point

Provides a breakdown for each member libraries individual chat, email and text message statistics.

Chat, Email, and Text

Visits by City

CitiesVisits %
Fort Myers11.28%
Gainesville8.16%
Jacksonville6.79%
Orlando5.26%
Kendall4.67%
Tallahassee4.02%
Cape Coral2.83%
Cypress Lake2.63%
Miami2.54%
Spring Hill2.53%

Top 10 Page Views

LinkVisits %
Ask A Librarian18.48%
Lee County Public Library14.43%
Valencia College7.89%
State College of Florida5.01%
Miami Dade College3.94%
Seminole County Public Library3.83%
Jacksonville Public Library3.33%
Ask A Librarian Gale Widget3.09%
MyFlorida.com2.20%
LINCCweb2.04%

Entry by Location

Entry by Location

December 2013 Entry by Location

Yearly Comparison

Yearly Comparison

December 2012 vs December 2013

December 2013 SuperStar

Dec 9, 2013 | ,

101_1731Each month, the Ask a Librarian team picks an outstanding member that has shown exceptional participation in the program. December’s AAL SuperStar recipient is Jill Simser from Eastern Florida State College (EFSC).
 
Jill Simser is a librarian and site coordinator for Ask A Librarian at Eastern Florida State College – Cocoa Campus. Jill has won a Brief Exemplary Reference Award in 2007 and 2013. She is one of our biggest promoters for Ask a Librarian, both internally within EFSC and statewide. She promotes chat and texting which increases student statistics, staff participation and encouragement. Jill continually helps the AAL team with promotion of the service to their students through widgets on their site and instant invite. 
 
Her fantastic efforts to promote Ask a Librarian benefits the staff, patrons and students! Thank you Jill! Your dedication and readiness is always energetic!
 
Please help me congratulate this month’s SuperStar winner, Jill Simser!

 

November 2013 Statistics

Dec 2, 2013 | ,

Usage Summary

Mobile APP Chat Sessions16
askalibrarian.mobi Mobile Chat Sessions312
Standard Chat Sessions 2,440
Instant Invite Chat Sessions 112
Widget Chat Sessions 1,766
Gale -Widget Chat Sessions 334
Total Chat Sessions4,980
E-mail Sessions 2,146
Text Sessions 543
November 2013 total sessions 7,669
Fiscal 2012-201317,696
Total use 2012 -201375,868
Participating Libraries130

Top entry by chat

  1. Florida State University
  2. St. Petersburg College
  3. University of South Florida Libraries
  4. Nova Southeastern University
  5. Orange County Public Library
  6. University of Florida
  7. Tampa Hillsborough Public Library
  8. University of Central Florida
  9. Jacksonville Public Library
  10. State College of Florida Manatee-Sarasota

Training

  • Total Trained: 10
  • Number of Sessions: 2
  • Video On-Demand Views: 243
  • Classes Offered: Online Introductory Training Series
  • Self Paced Registrants: 20

Self-Paced Training Program

Learn everything you need to know in order to staff Ask a Librarian. Register Here. Once registered, you will receive instructions on how to begin your training within 24 business hours

Live Chat

Local Desks: 1,578
Academic: 483
Collaborative: 2,919
Total Chat: 4,980

Local Stats by Entry Point

Provides a breakdown for each member libraries individual chat, email and text message statistics.

Chat, Email, and Text

Visits by City

CitiesVisits %
Gainesville10.62%
Orlando6.79%
Tallahassee6.09%
Jacksonville5.34%
Fort Myers4.42%
Kissimmee2.86%
St. Petersburg2.77%
Miami2.47%
Spring Hill2.27%
Union Park2.15%

Top 10 Page Views

LinkVisits %
Ask A Librarian Gale Widget39.56%
University of Florida8.76%
Valencia College4.83%
State College of Florida4.09%
Jacksonville Public Library3.81%
Lee County Library System3.73%
Florida State University3.55%
Florida Gulf Coast University2.73%
Miami Dade College2.31%
St. Petersburg College2.16%

Entry by Location

Entry by Location

November 2013 Entry by Location

Yearly Comparison

Yearly Comparison

November 2012 vs November 2013