October 2013 SuperStar

PascoThis month, we recognize a library system that has played an outstanding part in implementing Ask a Librarian.  October’s AaL SuperStar recipient is Pasco County Library System.  

Pasco County Library System is dedicated to the collaborative Ask a Librarian desk and is committed to staffing it. Every time a new librarian is added to the library staff, that person is trained in Ask a Librarian and the library adds an additional hour of collaborative desk coverage – covered by that person.  Over time, using this model, Pasco’s collaborative desk coverage has grown from 5 shifts to 12 shifts a week.

A Big Thank you to Pasco County Library System, for everything they do to make AAL a collaborative success. Please help us congratulate our October SuperStar recipients, Pasco County Library System.

September 2013 SuperStar

Each month, the Ask a Librarian team picks an outstanding member that has shown exceptional participation in the program. September’s AAL SuperStar recipient is Leila Gibradze, Associate Director of Goldstein Library at Florida State University.

Leila’s support of the Academic and Collaborative Desks in Ask a Librarian has been phenomenal. She picks up many last-minute statewide shifts on the Academic and Collaborative Desks to ensure our Florida patrons have help, and she encourages her staff to do the same. Her team covers several regular statewide hours each week – including several hours on Sundays, when Ask a Librarian has fewest academic libraries staffing the statewide desk.

In addition, Leila coordinates a substantial local desk for Goldstein FSU patrons during all the hours the library is open: Monday – Thursday: 8 am to 9 pm; Fridays: 8 am to 4:30 pm; Saturdays: 10:30 am to 5:30 pm; Sundays: 1:30 pm to 9:30 pm. She also coordinates the AAL scheduling for Goldstein and ensures that all staff receive adequate training. They also encourage local faculty to incorporate Ask a Librarian into their lesson plans.

The Goldstein Library was one of the first AAL participating libraries when we began beta testing of the first software. Their commitment to AAL has been outstanding over the last 10 years. Without their dedication, AAL would not be the strong program it is today.

Thank you, Leila, for everything you do to make AAL a collaborative success. Please help me congratulate our September SuperStar, Leila Gibradze.

August 2013 Statistics

Usage Summary

Mobile APP Chat Sessions13
askalibrarian.mobi Mobile Chat Sessions316
Standard Chat Sessions1,831
Instant Invite Chat Sessions50
Widget Chat Sessions1,335
Gale -Widget Chat Sessions167
Total Chat Sessions3,712
E-mail Sessions2,283
Text Sessions445
August 2013 total sessions6,440
Fiscal 2012-201367,267
Total use 2011 -201283,400
Participating Libraries129

Top entry by chat

  1. Florida State University
  2. Orange County Library System
  3. Hillsborough County Public Library System
  4. University of Florida
  5. Nova Southeastern University
  6. St. Petersburg College
  7. Jacksonville Public Library
  8. University of South Florida
  9. University of Central Florida
  10. Miami-Dade Public Library

Training

  • Total Trained: 33
  • Number of Sessions:5
  • Video On-Demand Views: 52
  • Classes Offered: Introductory Training Series (4), Ask a Librarian 2-Hour Refresher

Live Chat

Local Desks1,175
Academic332
Collaborative2,205
Total Chat3,712

Local Stats by Entry Point

Provides a breakdown for each member libraries individual chat, email and text message statistics.

Chat, Email, and Text 

Visits by City

CitiesVisits %
Gainesville14.71%
Jacksonville9.60%
Tallahassee7.35%
Union Park5.85%
Spring Hill3.43%
Sarasota2.82%
St. Petersburg2.74%
Orlando2.65%
Tampa2.19%
Kissimmee1.95%

Top 10 Page Visits

LinkVisits %
www.askalibrarian.org30.73%
www.valenciacollege.edu8.74%
www.jpl.coj.net5.73%
www.seminolecountyfl.gov5.35%
www.hcpl.lib.fl.us4.87%
www.discover.linccweb.org3.16%
www.myflorida.com2.74%
www.libguides.hccfl.edu2.13%
www.myhlc.org2.11%
www.infotrac.galegroup.com1.96%

Entry by Location

Entry by Location

August 2013 Entry by Location

Yearly Comparison

Yearly Comparison

August 2012 vs August 2013

July 2013 Statistics

Usage Summary

Mobile APP Chat Sessions20
askalibrarian.mobi Mobile Chat Sessions303
Facebook1
Standard Chat Sessions1,766
Instant Invite Chat Sessions76
Widget Chat Sessions1,499
Gale -Widget Chat Sessions110
Total Chat Sessions3,775
E-mail Sessions1,414
Text Sessions514
July 2013 total sessions5,703
Fiscal 2012-201360,827
Total use 2011 -201283,400
Participating Libraries129

Top entry by chat

  1. Orange County Library System
  2. Nova Southeastern University
  3. Florida State University
  4. Tampa Hillsborough Public Library System
  5. Jacksonville Public Library 
  6. University of Florida
  7. Seminole County Public Library
  8. Broward County
  9. Miami Dade Public 
  10. University of Central Florida

Training

  • Total Trained: 32
  • Number of Sessions:4
  • Video On-Demand Views: 108
  • Classes Offered: Introductory Training Series (2), Ask a Librarian 2-Hour Refresher, Drupal for Site Coordinators

Live Chat

Local Desks1,253
Academic311
Collaborative2,211
Total Chat3,775

Local Stats by Entry Point

Provides a breakdown for each member libraries individual chat, email and text message statistics.

Chat, Email, and Text 

Visits by City

CitiesVisits %
Tallahassee23.55%
Gainesville10.24%
Jacksonville8.26%
Orlando7.69%
Goldenrod4.65%
Miami3.65%
Spring Hill3.22%
St. Petersburg2.63%
Kissimmee1.70%
Tampa1.51%

Visits-Browser & OS

BrowserVisits %
Firefox39.35%
Chrome35.61%
Internet Explorer11.44%
Safari7.30%
Android Browser4.69%
Amazon Silk0.84%
Safari (App)0.23%
Opera0.17%
IE with Chrome Frame0.14%
Opera-Mini0.04%

Entry by Location

Entry by Location

July 2013 Entry by Location

Yearly Comparison

Yearly Comparison

July 2012 vs July 2013

August 2013vSuperStar

August 2013 SuperStar, Caroline Reed, New College of Florida

August 2013 SuperStar, Caroline Reed, New College of Florida

Each month, the Ask a Librarian team picks an outstanding member that has shown exceptional participation in the program. August’s AAL SuperStar recipient is Caroline Reed from New College of Florida (NCF).

Caroline Reed is the Director of Research, Instruction and Outreach services at the Jane Bancroft Cook Library in Sarasota. Caroline has been with NCF since 1997. She is a strong team member of the Ask A Librarian Service who helps on the statewide desk; has a positive outlook; and promotes local and statewide desk participation to NCF staff.

Jane Bancroft Cook librarians are dependable, enthusiastic, and always eager to assist local and statewide patrons in their moments of need. Along with Site Coordinator Natalie Reske, Caroline broadly champions NCF staff to take full advantage of the wonderful resources available through Ask a Librarian… an amazing cheerleader makes for an amazing team!

She always jumps on board and volunteers for beta testing to support new enhancements and features in Ask A Librarian. She was an enthusiastic participant in the launch of the new dedicated texting enhancement. Caroline has always incorporated every aspect of AAL into the learning community in their library and her hard work never goes unnoticed.

Please help me congratulate this month’s SuperStar winner Caroline Reed! 

Share your 10 Year Celebration Video with us!

Ask a librarian is celebrating 10 amazing years. We want you to help us celebrate by sharing a video of your favorite moment or any important chat you had while staffing Ask A Librarian. Or, just send a “happy anniversary” message. We want to hear from you!

Upload your video to YouTube or Vimeo and share it with us on our social networks. Post to our Facebook page,Instagram or Twitter Account! You can e-mail it to us too!

We will share your video on Friday at the 10 year celebration at the University of Central Florida.

Statewide Email – New Enhancement

The Ask A Librarian team is happy to announce the addition of statewide email to www.askalibrarian.org. Email is available to patrons 24 hours per day, seven days per week. Even if a student or patron does not select a local library, they can choose to send an email, and ask a question.

The Ask A Librarian Interns will be answering the statewide emails, and will forward any local email to the appropriate library. (And, of course, those staffing the Collaborative Desk are welcome to jump in and help!) We are excited to be able to provide the residents of Florida with 24/7 access to the statewide virtual reference service!