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June 2013 Statistics

Jul 3, 2013 | ,


June 2013 Stats

Usage Summary

Mobile APP Chat Sessions2
askalibrarian.mobi Mobile Chat Sessions250
Facebook3
Standard Chat Sessions1,751
Instant Invite Chat Sessions105
Widget Chat Sessions1,364
Total Chat Sessions3,544
E-mail Sessions1,334
Text Sessions377
June 2013 total sessions5,255
Fiscal 2012-201355,124
Total use 2011 -201283,400
Participating Libraries129

Top entry by chat

  1. St. Petersburg College
  2. Orange County Library System
  3. Florida State University
  4. Jacksonville Public Library 
  5. Tampa Hillsborough Public Library System
  6. Nova Southeastern University
  7. University of South Florida
  8. University of Florida
  9. Broward County
  10. Seminole County Public Library

Training

  • Total Trained: 34
  • Number of Sessions:5
  • Video On-Demand Views: 54
  • Classes Offered: Online Introductory Training Series (4), Ask a Librarian 2-Hour Refresher Webinar

Live Chat

Local Desks1,083
Academic377
Collaborative2,084
Total Chat3,544

Local Stats by Entry Point

Provides a breakdown for each member libraries individual chat, email and text message statistics.

Chat, Email, and Text 

Visits by City

CitiesVisits %
Tallahassee21.39%
Gainesville9.31%
Jacksonville8.40%
Orlando6.27%
Miami3.76%
Goldenrod3.43%
St. Petersburg3.36%
Tampa1.56%
Kissimmee1.43%
Key West1.59%

Visits-Browser & OS

BrowserVisits %
Firefox38.96%
Chrome35.20%
Internet Explorer12.16%
Safari7.19%
Android Browser4.84%
Amazon Silk0.88%
Safari (App)0.24%
Opera0.20%
IE with Chrome Frame0.08%
Blackberry0.06%

Entry by Location

Entry by Location

June 2013 Entry by Location

Yearly Comparison

Yearly Comparison

June 2012 vs June 2013

July 2013 AAL SuperStar

Jul 3, 2013 | ,

Seminole CountyThis month, we are recognizing a library system that has played an outstanding part in the way Ask a Librarian operates. July’s AaL SuperStar recipient is Seminole County Public Library.  

Seminole County joined AaL in October 2011 and has incorporated it into their everyday reference service.  Librarians staffing reference desks in all branches throughout the county staff the Ask a Librarian desk as part of their desk assignment.  At minimum, one person from each branch is staffing the library’s local chat desk.  

Seminole County is committed to making themselves available to their users from a variety of access points – in-person, phone, email and live chat – all of the hours they are open.  The Ask a Librarian team would like to thank Seminole County Public Library for integrating the virtual desk into your daily workflow and helping the service grow in new directions.  

Please help me congratulate this month’s SuperStar winner, Seminole County Public Library System. 

North Branch: Seated: Barbara Michelson Standing: LaShawn Smith; Steven Sanders; Lynne Smith

North Branch:
Seated: Barbara Michelson
Standing: LaShawn Smith; Steven Sanders; Lynne Smith

West Branch: Gigi Oien;Joann Crepaz;Norma Medina-Ortiz;Karen Snead

West Branch:
Gigi Oien;Joann Crepaz;Norma Medina-Ortiz;Karen Snead

Central Branch: Front row: Aneseh Haeiahwazi; Sara White; Roberta Hendry; Caroline Quintanilla Back row: Therese Nearhoof; David Witter; Stacy Reyer

Central Branch:
Front row: Aneseh Haeiahwazi; Sara White; Roberta Hendry; Caroline Quintanilla
Back row: Therese Nearhoof; David Witter; Stacy Reyer

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Northwest Branch: Adriana Valencia; Louise Blackwelder; Silence Bourn; Sara Gonzalez; Lisa Laird-Smith

Northwest Branch:
Adriana Valencia; Louise Blackwelder; Silence Bourn; Sara Gonzalez; Lisa Laird-Smith

 

 

 

East Branch: Seated: Marie Delcher; Cynthia Sotka Standing: Barbara Rainey; Carol Melichar; Diane Keys

East Branch:
Seated: Marie Delcher; Cynthia Sotka
Standing: Barbara Rainey; Carol Melichar; Diane Keys

May 2013 Statistics

Jun 4, 2013 | ,


May 2013 Stats

Usage Summary

Mobile APP Chat Sessions9
askalibrarian.mobi Mobile Chat Sessions326
Facebook3
Standard Chat Sessions1,842
Instant Invite Chat Sessions53
Widget Chat Sessions1,183
Total Chat Sessions3,416
E-mail Sessions1,374
Text Sessions362
May 2013 total sessions5,152
Fiscal 2012-201349,869
Total use 2011 -201283,400
Participating Libraries128

Top entry by chat

  1. Orange County Library System
  2. Tampa Hillsborough Public Library System
  3. Florida State University
  4. Nova Southeastern University
  5. University of South Florida
  6. St. Petersburg College
  7. Jacksonville Public Library
  8. University of Florida
  9. Broward County
  10. University of Central Florida

Training

  • Total Trained: 21
  • Number of Sessions:3
  • Video On-Demand Views: 44
  • Classes Offered: Online Introductory Training Series (2), Ask a Librarian 2-Hour Refresher Webinar

Live Chat

Local Desks1,007
Academic379
Collaborative2,030
Total Chat3,416

Local Stats by Entry Point

Chat, Email, and Text 

Visits by City

CitiesVisits %
Tallahassee22.50%
Gainesville11.76%
Jacksonville8.36%
Orlando6.88%
Sarasota4.64%
Miami4.08%
Goldenrod3.43%
St. Petersburg3.40%
Tampa1.74%
Kissimmee1.62%

Visits by Metro Area

Metro AreaVisits %
Tallahassee FL-Thomasville GA23.01%
Orlando-Daytona Beach-Melbourne FL21.66%
Tampa-St. Petersburg (Sarasota) FL18.81%
Gainesville FL11.89%
Miami-Ft. Lauderdale FL10.02%
Jacksonville9.29%
West Palm Beach-Ft. Pierce FL2.05%
Panama City FL1.16%
Ft. Myers-Naples FL1.11%
Mobile AL-Pensacola (Ft. Walton Beach) FL0.53%

Yearly Comparison

Yearly Comparison

May 2012 vs May 2013

June 2013 SuperStar Award

Jun 3, 2013 | ,

Erick Dominicis from Miami Dade College

Erick Dominicis from Miami Dade College

Each month, the Ask a Librarian team picks an outstanding member that has shown exceptional participation in the program. June’s AAL SuperStar recipient is Erick  Dominicis from Miami Dade College.

Erick Dominicis is the Campus Director of Learning Resources at Miami Dade College, Kendall Campus. Erick has been with Miami Dade College for about 14 years. He has been involved with Ask a Librarian for several years, and since taking over as Site Coordinator for Miami Dade College in September 2011, has worked hard to revamp collaboration with the amazing staff at MDC to encourage participation, statewide collaboration, and increase local usage statistics.

His efforts to promote Ask a Librarian services and benefits to staff and students deserve hearty recognition. Erick, your dedication and effort has not gone unnoticed!

Please help me congratulate this month’s SuperStar winner, Erick at edominic@mdc.edu.

OCLC Training Opportunity: Engaging with Patrons Online

May 16, 2013 | , , ,

OCLC: Engaging with Patrons Online
Friday, June 14 — 12:00 pm, Eastern (9:00 am, Pacific)

What makes a chat session good and what makes a chat session exceptional? Carla Pfahl, Coordinator of AskMN (Minnesota’s statewide virtual reference service), and Merrie Davidson, Social Sciences Librarian and fellow AskMN librarian at the University of St. Thomas, will look at how to conduct a reference interview and what makes an exceptional reference transaction. Register today!

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For information on Ask a Librarian training, please contact Virtual Reference Coordinator Traci Avet Hector at avett@tblc.org.

May 2013 SuperStar

May 13, 2013 | ,

Award3This month, we are recognizing a Library system that has played an outstanding part in the way Ask a Librarian operates. May’s AaL SuperStar recipient is Florida State University Library System (FSU).

FSU envisioned a whole new way of utilizing Ask a Librarian when they joined in August 2011.  They view Ask a Librarian as an integral part of they way they serve their patrons everyday, from every page of their website and they do it from an FSU locally-branded desk.

FSU staffs their FSU-branded desk every hour that the library is open – a total of 134 hours per week. The local desk is their Ask a Librarian interface and they staff the collaborative desk as their contribution to the collaborative project.

The Ask a Librarian team would like to thank FSU for changing the way we think of Ask a Librarian – first as a local service and then as a statewide collaborative service.

April 2013 Statistics

May 6, 2013 | ,

April 2013 Stats

Usage Summary

Mobile APP Chat Sessions3
askalibrarian.mobi Mobile Chat Sessions119
Standard Chat Sessions2646
Instant Invite Chat Sessions105
Widget Chat Sessions1,849
Total Chat Sessions4,722
E-mail Sessions1,724
Text Sessions619
April 2013 total sessions7,065
Fiscal 2012-201344,717
Total use 2011 -201283,400
Participating Libraries128

Top entry by chat

  1. Florida State University
  2. St. Petersburg College
  3. Tampa Hillsborough Public Library System
  4. Orange County Library System
  5. University of South Florida
  6. University of Florida
  7. Nova Southeastern University
  8. Miami Dade College
  9. Jacksonville Public Library
  10. University of Central Florida

Training

  • Total Trained: 42
  • Number of Sessions:8
  • Video On-Demand Views: 42
  • Classes Offered: Introductory Training Series (4), 2-Hour Refresher, Custom Training (2), Drupal for Site Coordinators

Live Chat

Local Desks1,605
Academic613
Collaborative2,504
Total Chat4,722

Local Stats by Entry Point

Chat, Email, and Text 

Visits by City

CitiesVisits %
Tallahassee30.19%
Gainesville14.18%
Orlando6.24%
Jacksonville4.79%
Sarasota3.77%
Goldenrod3.59%
St. Petersburg3.39%
Miami3.33%
Tampa2.00%
Key West1.69%

Visits by Metro Area

Metro AreaVisits %
Tallahassee FL-Thomasville GA30.58%
Orlando-Daytona Beach-Melbourne FL18.73%
Tampa-St. Petersburg (Sarasota) FL17.65%
Gainesville FL14.27%
Miami-Ft. Lauderdale FL9.13%
Jacksonville5.44%
West Palm Beach-Ft. Pierce FL1.58%
Panama City FL1.05%
Ft. Myers-Naples FL0.84%
Mobile AL-Pensacola (Ft. Walton Beach) FL0.46%

Yearly Comparison

Yearly Comparison

April 2012 vs April 2013

March 2013 Statistics

Apr 2, 2013 | ,


March 2013 Stats

Usage Summary

Mobile APP Chat Sessions18
askalibrarian.mobi Mobile Chat Sessions106
Standard Chat Sessions2512
Instant Invite Chat Sessions83
Widget Chat Sessions1,843
Total Chat Sessions4,562
E-mail Sessions1,360
Text Sessions489
March 2013 total sessions6,411
Fiscal 2012-201337,652
Total use 2011 -201283,400
Participating Libraries128

Top entry by chat

  1. St. Petersburg College
  2. Florida State University
  3. Nova Southeastern University
  4. University of South Florida Libraries
  5. Orange County Public Library Sytem
  6. Tampa Hillsborough Public Library System
  7. University of Florida
  8. University of Central Florida
  9. Miami Dade Public Library
  10. Jacksonville Public Library

Training

  • Total Trained: 34
  • Number of Sessions:4
  • Video On-Demand Views: 33
  • Classes Offered: Introductory Training Series (2), 2-Hour Refresher, AaL Flash Tips: Creating Scripts & Bookmarks

Live Chat

Local Desks1,379
Academic535
Collaborative2,648
Total Chat4,562

Local Stats by Entry Point

Visits by City

CitiesVisits %
Tallahassee27.82%
Gainesville14.73%
Orlando6.78%
Jacksonville5.97%
Miami4.34%
Goldenrod3.60%
St. Petersburg2.02%
Key West1.83%
Sarasota1.64%
Kissimmee1.55%

Visits by Metro Area

Metro AreaVisits %
Tallahassee FL-Thomasville GA28.22%
Orlando-Daytona Beach-Melbourne FL19.97%
Tampa-St. Petersburg (Sarasota) FL15.09%
Gainesville FL14.84%
Miami-Ft. Lauderdale FL10.96%
Jacksonville6.94%
West Palm Beach-Ft. Pierce FL1.31%
Panama City FL1.09%
Ft. Myers-Naples FL1.03%
Mobile AL-Pensacola (Ft. Walton Beach) FL0.38%

Yearly Comparison

Yearly Comparison

March 2012 vs March 2013