March 2013 Statistics


March 2013 Stats

Usage Summary

Mobile APP Chat Sessions18
askalibrarian.mobi Mobile Chat Sessions106
Standard Chat Sessions2512
Instant Invite Chat Sessions83
Widget Chat Sessions1,843
Total Chat Sessions4,562
E-mail Sessions1,360
Text Sessions489
March 2013 total sessions6,411
Fiscal 2012-201337,652
Total use 2011 -201283,400
Participating Libraries128

Top entry by chat

  1. St. Petersburg College
  2. Florida State University
  3. Nova Southeastern University
  4. University of South Florida Libraries
  5. Orange County Public Library Sytem
  6. Tampa Hillsborough Public Library System
  7. University of Florida
  8. University of Central Florida
  9. Miami Dade Public Library
  10. Jacksonville Public Library

Training

  • Total Trained: 34
  • Number of Sessions:4
  • Video On-Demand Views: 33
  • Classes Offered: Introductory Training Series (2), 2-Hour Refresher, AaL Flash Tips: Creating Scripts & Bookmarks

Live Chat

Local Desks1,379
Academic535
Collaborative2,648
Total Chat4,562

Local Stats by Entry Point

Visits by City

CitiesVisits %
Tallahassee27.82%
Gainesville14.73%
Orlando6.78%
Jacksonville5.97%
Miami4.34%
Goldenrod3.60%
St. Petersburg2.02%
Key West1.83%
Sarasota1.64%
Kissimmee1.55%

Visits by Metro Area

Metro AreaVisits %
Tallahassee FL-Thomasville GA28.22%
Orlando-Daytona Beach-Melbourne FL19.97%
Tampa-St. Petersburg (Sarasota) FL15.09%
Gainesville FL14.84%
Miami-Ft. Lauderdale FL10.96%
Jacksonville6.94%
West Palm Beach-Ft. Pierce FL1.31%
Panama City FL1.09%
Ft. Myers-Naples FL1.03%
Mobile AL-Pensacola (Ft. Walton Beach) FL0.38%

Yearly Comparison

Yearly Comparison

March 2012 vs March 2013

April 2013 SuperStar Award

DeboraStewartAALSuperstarAward-croppedEach month, the Ask a Librarian team picks an outstanding member that has shown exceptional participation in the program. April’s AAL SuperStar recipient is Debora Stewart from Palm Beach Atlantic University. Debora is a reference librarian at Warren Library in West Palm Beach. She has been at PBA since April of 2000. She is a past Exemplary Reference winner for a teaching chat in both April of 2010 and 2012. Debora has been nominated for this award several times. Debora has been a strong supporter of the Ask a Librarian program since they joined in July of 2004. She staffs two Academic Desk hours per week for her library. Debora’s dedication to the program is TERRIFIC! She enjoys finding information and helping AAL patrons get exactly what they are looking for. Her love for learning brings strength to the program for our students and patrons using the service. Please help me congratulate this month’s SuperStar winner, Debora Stewart at DEBORA_STEWART@pba.edu.

Monday’s Motivational Minute – Deb USF St. Petersburg

This week’s motivational minute is from Deb Henry at USF St. Petersburg. She had a questions from a student on the academic desk from Florida Gulf Coast University about not having any luck finding journal articles on brainstorming, thinking she may have been searching incorrectly. Using her great reference skills, Deb was able to ask the right questions to find out what brainstorming topics the student really needed like brainstorming from a psychological viewpoint or how people brainstorm in a business environment or just in general.

Deb pointed her to the correct database, subject heading and limiting the results on the returned search page. Deb finished by telling the student that ” Getting into a database that covers the subject matter is half the battle and then just some trial and error with terms to use. At the end the student was so appreciative and said Deb had been such a big help. Another rewarding chat with a grateful student. THANKS Deb!

Question: Hi there- I am not having any luck finding journals for a specific topic. Perhaps I am searching incorrectly?

You have been connected to Deb – USF St. Petersburg.
Deb – USF St. Petersburg: Welcome to Ask a Librarian; my name is Deb and I will assist you today.
Deb – USF St. Petersburg: Hi, what is your topic and what databases or resources have you been using?
Patron: Brainstorming
Patron: I have been using my schools Journal database
Patron: I need to find a few journals w/ 1, 2, and 3-7 authors
Patron: Not having any luck. Maybe I am doing it wrong?
Deb – USF St. Petersburg: Are you looking at brainstorming from a psychological viewpoint or how people brainstorm in a business environment or just in general? Also, do I understand the you need to find at least one article written by one author another by two authors and then at least a third that has 3 or more authors?
Patron: Yes, that is what I need to find.
Patron: Actually, just general
Deb – USF St. Petersburg: FGCU doesn’t let me see what databases you have access to (I’m from USFSP) but if you have access to a database called Academic Search Premier or Omnifile full text Mega, I can go into those through my library and work with you that way.
Patron: Hmm..I’m not sure if I do
Deb – USF St. Petersburg: From the FGCU library home page you should see a link to DATABASES under the Find Books and articles heading on the left side of the screen
Patron: Ok, yes I have access to that
Deb – USF St. Petersburg: The system will ask you to log into using your student information but you should then be able to see what databases are available.
Patron: Ok I found Omnifile
Patron: That one is listed in the Databases. I do not have Academic Search Premier access
Deb – USF St. Petersburg: I will go into my Omni file
Deb – USF St. Petersburg: If you type in brainstorming, you will get a lot of hits. I would look on the left and select scholarly journals (peer-reviewed) and narrow the results
Deb – USF St. Petersburg: The most recent article should appear first in your list and then the articles will get older.
Patron: Terrific
Deb – USF St. Petersburg: Brainstorming is actually a subject heading so if you redo the search and change the pull down menu to SU for subject from any field, you will improve relevancy
Patron: Is there any way to tell it to search for a certain number of authors? Or that will just be me searching it out?
Deb – USF St. Petersburg: Let me look at that
Deb – USF St. Petersburg: I don’t think they have an option for the number of authors but you can change the number of results per page to 50 instead of 10 per page which is the default. That way you could scan more quickly through the list and mark the articles that have potential.
Patron: Excellent!
Deb – USF St. Petersburg: For example on my list as you get into the teens, I see some articles with multiple authors
Deb – USF St. Petersburg: I do see some 2 author articles as well.
Patron: Okay so it is just a matter of searching
Deb – USF St. Petersburg: Getting into a database that covers the subject matter is half the battle and then just some trial and error with terms to use but brainstorming looks like a popular topic.
Patron: Okay great
Deb – USF St. Petersburg: Can I help you with anything else?
Patron: No, thank you. You have been such a big help! Thank you so much
Deb – USF St. Petersburg: You are welcome. Good luck with your assignment

February 2013 Statistics


February 2013 Stats

Usage Summary

Mobile APP Chat Sessions10
askalibrarian.mobi Mobile Chat Sessions229
Standard Chat Sessions2358
Instant Invite Chat Sessions103
Widget Chat Sessions1883
Total Chat Sessions4,583
E-mail Sessions1,459
Text Sessions491
January 2013 total sessions6,533
Fiscal 2012-201331,241
Total use 2011 -201283,400
Participating Libraries128

Top entry by chat

  1. Florida State University
  2. University of South Florida Libraries
  3. St. Petersburg College
  4. University of Florida
  5. Nova Southeastern University
  6. Orange County Public Library Sytem
  7. Tampa Hillsborough Public Library System
  8. University of Central Florida
  9. Miami Dade Public Library
  10. Jacksonville Public Library

Training

  • Total Trained: 41
  • Number of Sessions:8
  • Video On Demand Views: 70
  • Classes Offered: Introductory Training Series, 2-Hour Refresher, AaL Flash Tips: Marketing Tools; Drupal Training for Site Coordinators, Jacksonville Public Library Training

Live Chat

Local Desks1,602
Academic464
Collaborative2,517
Total Chat4,583

Local Stats by Entry Point

Visits by City

CitiesVisits %
Tallahassee29.46%
Gainesville14.05%
Orlando8.24%
Jacksonville4.96%
Sarasota4.79%
Goldenrod4.18%
Miami3.12%
Key West1.80%
St Petersburg1.74%
Tampa1.61%

Visits by Metro Area

Metro AreaVisits %
Tallahassee FL-Thomasville GA29.77%
Orlando-Daytona Beach-Melbourne FL21.99%
Tampa-St. Petersburg (Sarasota) FL16.65%
Gainesville FL14.16%
Miami-Ft. Lauderdale FL8.32%
Jacksonville FL5.93%
West Palm Beach-Ft. Pierce FL1.02%
Panama City FL0.97%
Ft. Myers-Naples FL0.88%
Mobile AL-Pensacola (Ft. Walton Beach) FL0.31%

Yearly Comparison

Yearly Comparison

February 2012 vs February 2013

March 2013 SuperStar Award

 

Susan Livingston from South Florida State College, March 2013 SuperStar

Susan Livingston from South Florida State College, March 2013 SuperStar

Each month, the Ask a Librarian team picks an outstanding member that has shown exceptional participation in the program. This month’s AAL SuperStar winner is Susan Livingston from South Florida State College.

Susan is a librarian at the main campus in Avon Park. She is a past Exemplary Reference winner for a detailed chat in April 2007, teaching chat in June 2007 and April and October of 2008. Susan is also a mentor for the AAL program, asking pretend-chat questions to new trainees. She has also presented the workshop “Customer Service, or How to Win an Exemplary Reference Award” with co-presenter Pat Barbier several times for Ask a Librarian members.

Susan has been a backbone to the Ask a Librarian program since they joined. If there is a call for help on the lists, Susan is there to help out her fellow colleagues. She chooses to staff regular evening hours, with the express intention of assisting her statewide colleagues most in need of help.

Susan is an AMAZING supporter of Ask a Librarian and her dedication to the program will certainly be missed! This is a special time for Susan as she will be retiring in May of this year. Her hard work NEVER goes unnoticed. 

Please help me congratulate this month’s Honorary SuperStar winner, Susan Livingston.

January 2013 Statistics


January 2013 Stats

Usage Summary

Mobile APP Chat Sessions5
askalibrarian.mobi Mobile Chat Sessions202
Standard Chat Sessions2243
Instant Invite Chat Sessions72
Widget Chat Sessions1487
Total Chat Sessions4,009
E-mail Sessions1,692
Text Sessions511
January 2013 total sessions6,212
Fiscal 2012-201324,708
Total use 2011 -201283,400
Participating Libraries127

Top entry by chat

  1. Florida State University
  2. University of South Florida Libraries
  3. University of Florida
  4. Nova Southeastern University
  5. Orange County Public Library Sytem
  6. St. Petersburg College
  7. University of Central Florida
  8. Tampa Hillsborough Public Library System
  9. Jacksonville Public Library
  10. Miami Dade College Library

Training

  • Total Trained: 47
  • Number of Sessions:6
  • Video On Demand Views: 67
  • Classes Offered: Introductory Training Series, 2-Hour Refresher, Online Resources in the Agent Console, AaL Flash Tips: Chat Transcripts & Mail Messages, High Anxiety: Increasing your Comfort Level on the Statewide Desk

Live Chat

Local Desks1,419
Academic353
Collaborative2,237
Total Chat4,009

Local Stats by Entry Point

Visits by City

CitiesVisits %
Tallahassee26.06%
Gainesville14.85%
Orlando9.38%
Jacksonville6.52%
Goldenrod4.16%
Miami3.59%
Key West2.52%
Sarasota2.01%
St Petersburg2.01%
Tampa1.82%

Visits by Metro Area

Metro AreaVisits %
Tallahassee FL-Thomasville GA26.36%
Orlando-Daytona Beach-Melbourne FL23.37%
Gainesville FL14.95%
Tampa-St. Petersburg (Sarasota) FL14.50%
Miami-Ft. Lauderdale FL9.89%
Jacksonville FL7.66%
Panama City FL1.12%
West Palm Beach-Ft. Pierce FL0.98%
Ft. Myers-Naples FL0.83%
Mobile AL-Pensacola (Ft. Walton Beach) FL0.34%

Yearly Comparison

Yearly Comparison

January 2012 vs January 2013

February 2013 AAL SuperStar

February 2013 AAL SuperStar winner is Barbara Gundersen from the University of Florida, George A. Smathers Libraries.

February 2013 AAL SuperStar winner is Barbara Gundersen from the University of Florida, George A. Smathers Libraries.

Each month, the Ask a Librarian team picks an outstanding member that has shown exceptional participation in the program. This month’s AAL SuperStar winner is Barbara Gundersen from the University of Florida, George A. Smathers Libraries.

Barbara is the AAL Site Coordinator for UF libraries. In addition to being an enthusiastic Ask a Librarian cheerleader for her UF colleagues, Barbara works hard with the UF team to amplify her library’s virtual reference presence and to see to it that UF students get reference help in their moments of need. In addition to UF’s local desk, she has shown extraordinary dedication to library patrons across Florida (and those libraries’ staff!) through generous assistance on the statewide Ask a Librarian Academic and Collaborative Desks.

Barbara has amazing dedication to the Ask a Librarian service. She is a great supporter of AAL and a true gem to the program. Her upbeat personality and temperament is contagious!”

Please help me congratulate this month’s SuperStar winner, Barbara Gundersen!