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February 2013 Statistics

Mar 5, 2013 | ,


February 2013 Stats

Usage Summary

Mobile APP Chat Sessions10
askalibrarian.mobi Mobile Chat Sessions229
Standard Chat Sessions2358
Instant Invite Chat Sessions103
Widget Chat Sessions1883
Total Chat Sessions4,583
E-mail Sessions1,459
Text Sessions491
January 2013 total sessions6,533
Fiscal 2012-201331,241
Total use 2011 -201283,400
Participating Libraries128

Top entry by chat

  1. Florida State University
  2. University of South Florida Libraries
  3. St. Petersburg College
  4. University of Florida
  5. Nova Southeastern University
  6. Orange County Public Library Sytem
  7. Tampa Hillsborough Public Library System
  8. University of Central Florida
  9. Miami Dade Public Library
  10. Jacksonville Public Library

Training

  • Total Trained: 41
  • Number of Sessions:8
  • Video On Demand Views: 70
  • Classes Offered: Introductory Training Series, 2-Hour Refresher, AaL Flash Tips: Marketing Tools; Drupal Training for Site Coordinators, Jacksonville Public Library Training

Live Chat

Local Desks1,602
Academic464
Collaborative2,517
Total Chat4,583

Local Stats by Entry Point

Visits by City

CitiesVisits %
Tallahassee29.46%
Gainesville14.05%
Orlando8.24%
Jacksonville4.96%
Sarasota4.79%
Goldenrod4.18%
Miami3.12%
Key West1.80%
St Petersburg1.74%
Tampa1.61%

Visits by Metro Area

Metro AreaVisits %
Tallahassee FL-Thomasville GA29.77%
Orlando-Daytona Beach-Melbourne FL21.99%
Tampa-St. Petersburg (Sarasota) FL16.65%
Gainesville FL14.16%
Miami-Ft. Lauderdale FL8.32%
Jacksonville FL5.93%
West Palm Beach-Ft. Pierce FL1.02%
Panama City FL0.97%
Ft. Myers-Naples FL0.88%
Mobile AL-Pensacola (Ft. Walton Beach) FL0.31%

Yearly Comparison

Yearly Comparison

February 2012 vs February 2013

March 2013 SuperStar Award

Mar 1, 2013 | ,

 

Susan Livingston from South Florida State College, March 2013 SuperStar

Susan Livingston from South Florida State College, March 2013 SuperStar

Each month, the Ask a Librarian team picks an outstanding member that has shown exceptional participation in the program. This month’s AAL SuperStar winner is Susan Livingston from South Florida State College.

Susan is a librarian at the main campus in Avon Park. She is a past Exemplary Reference winner for a detailed chat in April 2007, teaching chat in June 2007 and April and October of 2008. Susan is also a mentor for the AAL program, asking pretend-chat questions to new trainees. She has also presented the workshop “Customer Service, or How to Win an Exemplary Reference Award” with co-presenter Pat Barbier several times for Ask a Librarian members.

Susan has been a backbone to the Ask a Librarian program since they joined. If there is a call for help on the lists, Susan is there to help out her fellow colleagues. She chooses to staff regular evening hours, with the express intention of assisting her statewide colleagues most in need of help.

Susan is an AMAZING supporter of Ask a Librarian and her dedication to the program will certainly be missed! This is a special time for Susan as she will be retiring in May of this year. Her hard work NEVER goes unnoticed. 

Please help me congratulate this month’s Honorary SuperStar winner, Susan Livingston.

January 2013 Statistics

Feb 5, 2013 | ,


January 2013 Stats

Usage Summary

Mobile APP Chat Sessions5
askalibrarian.mobi Mobile Chat Sessions202
Standard Chat Sessions2243
Instant Invite Chat Sessions72
Widget Chat Sessions1487
Total Chat Sessions4,009
E-mail Sessions1,692
Text Sessions511
January 2013 total sessions6,212
Fiscal 2012-201324,708
Total use 2011 -201283,400
Participating Libraries127

Top entry by chat

  1. Florida State University
  2. University of South Florida Libraries
  3. University of Florida
  4. Nova Southeastern University
  5. Orange County Public Library Sytem
  6. St. Petersburg College
  7. University of Central Florida
  8. Tampa Hillsborough Public Library System
  9. Jacksonville Public Library
  10. Miami Dade College Library

Training

  • Total Trained: 47
  • Number of Sessions:6
  • Video On Demand Views: 67
  • Classes Offered: Introductory Training Series, 2-Hour Refresher, Online Resources in the Agent Console, AaL Flash Tips: Chat Transcripts & Mail Messages, High Anxiety: Increasing your Comfort Level on the Statewide Desk

Live Chat

Local Desks1,419
Academic353
Collaborative2,237
Total Chat4,009

Local Stats by Entry Point

Visits by City

CitiesVisits %
Tallahassee26.06%
Gainesville14.85%
Orlando9.38%
Jacksonville6.52%
Goldenrod4.16%
Miami3.59%
Key West2.52%
Sarasota2.01%
St Petersburg2.01%
Tampa1.82%

Visits by Metro Area

Metro AreaVisits %
Tallahassee FL-Thomasville GA26.36%
Orlando-Daytona Beach-Melbourne FL23.37%
Gainesville FL14.95%
Tampa-St. Petersburg (Sarasota) FL14.50%
Miami-Ft. Lauderdale FL9.89%
Jacksonville FL7.66%
Panama City FL1.12%
West Palm Beach-Ft. Pierce FL0.98%
Ft. Myers-Naples FL0.83%
Mobile AL-Pensacola (Ft. Walton Beach) FL0.34%

Yearly Comparison

Yearly Comparison

January 2012 vs January 2013

February 2013 AAL SuperStar

Feb 4, 2013 | ,

February 2013 AAL SuperStar winner is Barbara Gundersen from the University of Florida, George A. Smathers Libraries.

February 2013 AAL SuperStar winner is Barbara Gundersen from the University of Florida, George A. Smathers Libraries.

Each month, the Ask a Librarian team picks an outstanding member that has shown exceptional participation in the program. This month’s AAL SuperStar winner is Barbara Gundersen from the University of Florida, George A. Smathers Libraries.

Barbara is the AAL Site Coordinator for UF libraries. In addition to being an enthusiastic Ask a Librarian cheerleader for her UF colleagues, Barbara works hard with the UF team to amplify her library’s virtual reference presence and to see to it that UF students get reference help in their moments of need. In addition to UF’s local desk, she has shown extraordinary dedication to library patrons across Florida (and those libraries’ staff!) through generous assistance on the statewide Ask a Librarian Academic and Collaborative Desks.

Barbara has amazing dedication to the Ask a Librarian service. She is a great supporter of AAL and a true gem to the program. Her upbeat personality and temperament is contagious!”

Please help me congratulate this month’s SuperStar winner, Barbara Gundersen!

New Technical Support Platform

Jan 25, 2013 |

Matt Smith has installed a new platform for users to submit technical support questions for Ask a Librarian. The new Help Desk lets you submit a request ticket and walks you through a series of questions to pin point what technical support you need. Once you submit a ticket, you will receive an email confirming your request with a ticket number. You can check on the status of that ticket at any time. 
 
You even have access to a searchable database to look for frequently asked questions. This knowledge-base may be able to help you with your technical issue first. 
 
Please submit all technical support requests through the form on the help desk website. This will ensure your question is going to the correct person and resolved in a timely fashion. 
 
Thanks for your support of Ask a Librarian. 

December 2012 Statistics – Chat, Email, and Text

Jan 8, 2013 | ,

December 2012 Stats

Usage Summary

Mobile APP Chat Sessions12
askalibrarian.mobi Mobile Chat Sessions147
Standard Chat Sessions1,527
Instant Invite Chat Sessions23
Widget Chat Sessions731
Total Chat Sessions2,440
E-mail Sessions1,081
Text Sessions327
December 2012 total sessions3,848
Fiscal 2012-201318,496
Total use 2011 -201283,400
Participating Libraries127

Top entry by chat

  1. Florida State University
  2. Orange County Public Library Sytem
  3. University of South Florida Libraries
  4. Tampa Hillsborough Public Library System
  5. St. Petersburg College
  6. University of Florida
  7. Nova Southeastern University
  8. Broward County Public Library
  9. Jacksonville Public Library
  10. Miami Dade Public Library

Training

  • Total Trained: 34
  • Number of Sessions:4
  • Classes Offered: Introductory Training Series, 2-Hour Refresher, AaL Flash Tips: Creating Scripts & Bookmarks

Live Chat

Local Desks671
Academic0
Collaborative1,769
Total Chat2,440

Local Stats by Entry Point

Widgets

Ask a Librarian widgets embedded on a web page allow your patrons to chat, text, or email without leaving your website. The Ask a Librarian SmartButton indicates whether chat is being staffed. Choose from the pool of existing designs, or tell us your preferred characteristics and color scheme for a truly customizable user feature. An iframe tag places the AaL hosted widget anywhere on your page, although it’s also possible to use our documentation to place the code on your own hosted page without using an iframe.

This widget was created for SCFMS and is on their Primo page.

Instant Invite

Instant Invite is a proactive chat that can be set it up so when a patron arrives on a library page the chat will pop onto the screen. Or if they run a search in the catalog and receive no results, a pop up will ask them if they want to chat with a librarian. Everything about this can be customized. Find out more about Instant Invite. Contact us if you would like to set one up for your library.

January 2013 AAL SuperStar Winner

Jan 7, 2013 | ,

SuperstarEach month, the Ask a Librarian team picks an outstanding member that has shown exceptional participation in the program. This month’s AAL SuperStar winner is Mary Kuipers from LeRoy Collins Leon County Public Library.

Mary is the Site Coordinator for LeRoy Collins Leon County Public library. She is a past Exemplary Reference winner of a teaching chat in May 2012.

Mary has INFECTIOUS enthusiasm about the service and is always motivational to get her staff excited about AAL. She has shared messages from the librarians at LCLCPL that have used AAL for a question and their response has always been that the service is “always helpful”. When our new marketing campaign came out with the yellow badges, Chris an AAL staff member from LCLCPL, took some exciting photos promoting the service. Mary shared those photos with us and we promoted them on the AAL Facebook page. Just another way to get involved and promote the service!

Mary is a TERRIFIC supporter of Ask a Librarian and her dedication to the program is beyond wonderful! You are an inspiration Mary!

Please help me congratulate this month’s SuperStar winner, Mary Kuipers!

Chris-LCLC-AAL