New Technical Support Platform
December 2012 Statistics – Chat, Email, and Text
Usage Summary
| Top entry by chat
Training
| ||||||||||||||||||||||||
Live Chat
| Local Stats by Entry Point | ||||||||||||||||||||||||
WidgetsAsk a Librarian widgets embedded on a web page allow your patrons to chat, text, or email without leaving your website. The Ask a Librarian SmartButton indicates whether chat is being staffed. Choose from the pool of existing designs, or tell us your preferred characteristics and color scheme for a truly customizable user feature. An iframe tag places the AaL hosted widget anywhere on your page, although it’s also possible to use our documentation to place the code on your own hosted page without using an iframe. | Instant InviteInstant Invite is a proactive chat that can be set it up so when a patron arrives on a library page the chat will pop onto the screen. Or if they run a search in the catalog and receive no results, a pop up will ask them if they want to chat with a librarian. Everything about this can be customized. Find out more about Instant Invite. Contact us if you would like to set one up for your library. |
January 2013 AAL SuperStar Winner
Each month, the Ask a Librarian team picks an outstanding member that has shown exceptional participation in the program. This month’s AAL SuperStar winner is Mary Kuipers from LeRoy Collins Leon County Public Library.
Mary is the Site Coordinator for LeRoy Collins Leon County Public library. She is a past Exemplary Reference winner of a teaching chat in May 2012.
Mary has INFECTIOUS enthusiasm about the service and is always motivational to get her staff excited about AAL. She has shared messages from the librarians at LCLCPL that have used AAL for a question and their response has always been that the service is “always helpful”. When our new marketing campaign came out with the yellow badges, Chris an AAL staff member from LCLCPL, took some exciting photos promoting the service. Mary shared those photos with us and we promoted them on the AAL Facebook page. Just another way to get involved and promote the service!
Mary is a TERRIFIC supporter of Ask a Librarian and her dedication to the program is beyond wonderful! You are an inspiration Mary!
Please help me congratulate this month’s SuperStar winner, Mary Kuipers!
Monday’s Motivational Minute – Pammy
Monday’s Motivational Minute from Ask a Librarian on Vimeo.
This motivational minute comes to us from the Quality Assurance Workgroup. Pammy from Osceola County Public library received a question from a patron asking if guinea pigs can raise there young together. Pammy found 3 different resources that helped the patron find the answer and led them to a discussion about animals, the state law on breeding and medications for animals. Pammy was able to find the patron exactly what she was looking for and more! Just another rewarding chat with Ask a Librarian. Thanks Pammy for making our Motivational Minute and taking the extra step for the happy patron!
Read the full transcript here: https://info.askalibrarian.org/motivational-minute-transcript-pammy/
November 2012 Statistics – Chat, Email, and Text
Usage Summary
| Top entry by chat
Training
| ||||||||||||||||||||||
Live Chat
| Local Stats by Entry Point | ||||||||||||||||||||||
WidgetsAsk a Librarian widgets embedded on a web page allow your patrons to chat, text, or email without leaving your website. The Ask a Librarian SmartButton indicates whether chat is being staffed. Choose from the pool of existing designs, or tell us your preferred characteristics and color scheme for a truly customizable user feature. An iframe tag places the AaL hosted widget anywhere on your page, although it’s also possible to use our documentation to place the code on your own hosted page without using an iframe. | Instant InviteInstant Invite is a proactive chat that can be set it up so when a patron arrives on a library page the chat will pop onto the screen. Or if they run a search in the catalog and receive no results, a pop up will ask them if they want to chat with a librarian. Everything about this can be customized. Find out more about Instant Invite. Contact us if you would like to set one up for your library. |
December 2012 SuperStar Winner
Rhonda Kitchens, December 2012 SuperStar
Each month, the Ask a Librarian team picks an outstanding member that has shown exceptional participation in the program. This month’s AAL SuperStar winner is Rhonda Kitchens from State College of Florida Manatee-Sarasota!
Rhonda is a Librarian with the State College of Florida (SCF) – Venice Campus. She is also a March 2010 Exemplary Reference Winner for a detailed chat.
Rhonda is an amazing promoter of AAL. She helped roll out SCF’s Instant Invite which became the first automated Click to Chat technology available to students in the state of Florida. She was awarded with the 2011 Learning Resources Commission Exemplary Practice Award for Library Services with the roll out of Instant Invite. Rhonda helped us test and launch the new In-Page Widget, localized text messaging and innovations within the program. She created this image for her students using the text messaging feature at SCF Library. 
Rhonda is a such an ENTHUSIASTIC member of the Ask a Librarian team. She is a recent member of the Quality Assurance Workgroup, assisting with the Exemplary Reference Winners each month.
Please help me welcome this month’s SuperStar winner, Rhonda Kitchens!
December 2012 Holiday Closings
Monday’s Motivational Minute – Gary Parsons
Monday’s Motivational Minute from Ask a Librarian on Vimeo.
Today’s motivational minute comes to us from a chat Gary Parsons, from Florida Atlantic University, had with a student. The student was looking for information on homosexuality and the diversity of our society. Gary was able to point out specific databases on the topic including Opposing viewpoints and Generwatch. At the end the student replied with “thank you so much, you helped alot!” Another rewarding chat with a grateful student. Thanks Gary for letting us share this motivational minute!