Chat, Text, and Email Statistics – September 2012
Usage Summary
| Top entry by chat
Training
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Live Chat
| Local Stats by Entry Point | ||||||||||||||||||||||
WidgetsAsk a Librarian widgets embedded on a web page allow your patrons to chat, text, or email without leaving your website. The Ask a Librarian SmartButton indicates whether chat is being staffed. Choose from the pool of existing designs, or tell us your preferred characteristics and color scheme for a truly customizable user feature. An iframe tag places the AaL hosted widget anywhere on your page, although it’s also possible to use our documentation to place the code on your own hosted page without using an iframe. | Instant InviteInstant Invite is a proactive chat that can be set it up so when a patron arrives on a library page the chat will pop onto the screen. Or if they run a search in the catalog and receive no results, a pop up will ask them if they want to chat with a librarian. Everything about this can be customized. Find out more about Instant Invite. Contact us if you would like to set one up for your library. |
October 2012 SuperStar Winner
Susan Smith, October AAL SuperStar
Each month, the Ask a Librarian team will pick an outstanding member that has shown exceptional participation in the program. This month’s AAL SuperStar winner is Susan Smith from Hodges University!
Susan is a Librarian and Site Coordinator for Hodges University. She was an Exemplary Reference Award winner for a brief chat in October 2008, a detailed chat in January 2010, and a detailed chat September 2011.She was also on Ask a Librarian’s SMS Committee, and served an integral role in choosing the best solution to meet the text messaging needs of residents across Florida.
Susan is a real go-getter, always ambitious and ready to help her colleagues on the Ask a Librarian desk. Whether it is to pick up an extra shift or fill in for someone who had a last minute obligation to fill, Susan is always right there to help!! She also helped her library roll out local desk customizations
Susan is an awesome supporter of Ask a Librarian and her commitment to the program is EXTRAORDINARY!
Please help me welcome this month’s SuperStar winner, Susan Smith!
FEL Training from the State Library of Florida
This is just a friendly reminder that the State Library of Florida offers terrific on-demand and live webinar training opportunities (in-person by request) on Florida Electronic Library resources.
“The Florida Electronic Library—your gateway to superior electronic resources that offer access to comprehensive, accurate, and reliable information—offers a training program designed to meet the needs of all library staff. With its blended curriculum, you can take advantage of the training that best suits your learning style: on demand, live webinar, or on-site in your library.”
Register Today!
Check out these upcoming trainings:
The New Demographics Now: Sep 18, 2012 11:00 am
FEL Resources and the Common Core: Sep 19, 2012 8:30 am
Finding Online Resources For Library Programming: Sep 24, 2012 3:30 pm
FEL Homework Help Resources: Sep 25, 2012 12:00 pm
FEL Health Resources: Oct 1, 2012 1:00 pm
The New Demographics Now: Oct 17, 2012 1:00 pm
Chat, Text, and Email Statistics – August 2012
Usage Summary
| Top entry by chat
Training
| ||||||||||||||||||||||
Live Chat
| Local Stats by Entry Point | ||||||||||||||||||||||
WidgetsAsk a Librarian widgets embedded on a web page allow your patrons to chat, text, or email without leaving your website. The Ask a Librarian SmartButton indicates whether chat is being staffed. Choose from the pool of existing designs, or tell us your preferred characteristics and color scheme for a truly customizable user feature. An iframe tag places the AaL hosted widget anywhere on your page, although it’s also possible to use our documentation to place the code on your own hosted page without using an iframe. | Instant InviteInstant Invite is a proactive chat that can be set it up so when a patron arrives on a library page the chat will pop onto the screen. Or if they run a search in the catalog and receive no results, a pop up will ask them if they want to chat with a librarian. Everything about this can be customized. Find out more about Instant Invite. Contact us if you would like to set one up for your library. |
Hot Topics Webinar: Customer Service Excellence, or How to Win an Exemplary Reference Award
Hot Topics: Customer Service Excellence, or How to Win an Exemplary Reference Award
Wednesday, September 26, 2012
2-3 pm ET
September AAL SuperStar Award
Susan Weiss, September AAL SuperStar
Each month, the Ask a Librarian team will pick an outstanding member that has shown exceptional participation in the program. This month’s AAL Super Star winner is Susan Weiss from Florida International University.
Susan is the Urban and Environmental Affairs Librarian for the Reference Department and the Site Coordinator for Florida International University libraries, Biscayne Bay Campus. Susan is also an Exemplary Reference Award winner for a brief chat in September 2010 and a teaching chat October 2007.
Susan is amazing, she frequently volunteers for shifts on both the Academic and Collaborative Desks. She regularly offers to help with shifts sent out by both AaL staff and those individuals emailing the listserv for last-minute help. It’s wonderful to have her support both colleagues on the Academic side as well as the collaborative desk. Susan is always encouraging new and existing staff at FIU to pick up weekly shifts.
Susan is a GREAT supporter of Ask a Librarian and her dedication to the program is MARVELOUS!
Please help me welcome this month’s SuperStar winner, Susan Weiss!
Monday’s Motivational Minute
Monday’s Motivational Minute: Caroline Reed NCF from Ask a Librarian on Vimeo.
Webinar: High Anxiety: Increasing your Comfort Level on the Statewide Desk
High Anxiety: Increasing your Comfort Level on the Statewide Desk
Wed., Aug. 22, 10-11 am ET
- Does the idea of answering statewide chat questions make you feel hesitant and uncomfortable?
- Do you feel a little like a fish out of water when you’re scheduled to cover the Collaborative or Academic Desk for your library?
If you feel anxiety while waiting to help statewide chat patrons, you are not alone. Even the most capable and confident of librarians can feel a reduced sense of comfort when answering collaborative chat questions on the statewide desk.
You bring a lot to the table. This webinar will offer the perspective you need to lasso the comfort you that you have in-house and draw that into the virtual reference environment.