October 2011 Exemplary Reference Awards
The Quality Assurance Workgroup is happy to award the following transcripts for the October 2011 Exemplary Reference Awards. Transcripts were awarded in three categories: Best Brief Chat, Best Detailed Chat, and Best Teaching Chat.
The three winning transcripts are at: https://info.askalibrarian.org/toolbox/october-2011-exemplary-reference-transcripts/
Show your statewide colleagues that you value the customer service they provide to your patrons and students with a nomination. You can nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox at: https://info.askalibrarian.org/ or when closing a live chat session.
A huge thanks to everyone for all their hard work on Ask a Librarian – without each of you, Ask a Librarian would not be a success.
Brief Exemplary Chat:
Brian Walton, Tampa-Hillsborough Public Library System
Gave complete and accurate info, good rapport; I like the way he referred the caller to our own resources. So many people don’t know what we have online!
Detailed Exemplary Chat:
Adam Larose, Florida State University
I love the patron comment that Adam had been “ridiculously helpful.” He certainly was!
Teaching Exemplary Chat:
Jennifer Gregor, St. Petersburg College
Jennifer did a great job with giving very specific instructions on how to access information on Youth Gangs and she kept checking to make certain her patron was following along and able to access the information. Although sometimes it’s more expedient to send articles to a patron, I like it when the librarian makes the patron log in and follow along-and is patient to boot.
Congratulations to our winners!
Each month we receive numerous nominations for fantastic reference. Here are the other nominees:
Brief Chat:
Bronwyn, AAL Staff
Christa S, Jacksonville PL
Jessica B, Jacksonville Public Library
Amy M, Santa Rosa County
Susan S,Hodges University
James P Miami Dade Public Library System
Marsha M,Tampa Hillsborough
Tom M,Citrus County
Zach E,Everglades University
Amanda S,Everglades University
Kaya vB,USF St. Petersburg
Jaime G,Ask a Librarian Staff
Kaya vB,USF St. Petersburg
Detailed Chat:
Sally S., Goldstein FSU
Bronwyn,AAL Staff
Lindsey W,Florida Keys Community College
Dan,Indian River State College
Amanda S,Everglades University
Carlos F,Miami Dade College
Yossi G,Everglades University
Susan S,Hodges University
Jonathan D,Maitland Library
Christine B,Florida Gateway College
Teaching Chat:
Lindsey W., Florida Keys Community College
Nola, UCF
Catherine K, Valencia College
Jaime G,Ask a Librarian Staff
Amanda S,Everglades University
Diana R,Ask a Librarian Staff
Mindy R,Palm Beach County
Kaya vB,USF St. Petersburg
Christine B,Florida Gateway College
Richard L,NOVA
Susan S,Hodges University
Kathleen C,Tallahassee CC
Juan L,Ana G. Mendez University
Susan W,FIU
Ask A Librarian at FLA
| Ask A Librarian at FLA Come join the Ask a Librarian team at the Florida Library Association Annual Conference in April! We will have a TBLC/Ask a Librarian booth in the exhibitors hall during the conference. Please stop by booth #111, and say hello!We will be holding a small meet and greet on Thursday, April 19th from 12:00pm -1:00pm at booth #111. We hope you can join us for some sweet treats!Exemplary Reference Winners 2011 We would like to honor our 2011 Exemplary Reference Winners at FLA this year. If you are an Exemplary Reference Winner for Brief, Detailed or a Teaching Chat in 2011, we would like you to join us during the meet and greet on Thursday at the TBLC/AaL booth #111 for recognition of this wonderful award.Pat Barbier (co-chair of the QA Workgroup) as well as other members will be at the meet and greet handing out ribbons to our winners. Please stop by during the meet and greet on Thursday so we can take a group picture of our winners! If you have any questions, please contact Jessica Riggins at |
Last Chance Webinars in Ask a Librarian
E-Books! Putting OverDrive e-Books onto e-Readers
Monday, April 2, 2012 (registration closing soon!)
2-3 pm ET
Free Online Health Resources
Wednesday, April 4, 2012 (registration closing soon!)
2-3 pm ET
Ask a Librarian 1.5-Hour Refresher
Tuesday, April 10, 2012
2:30-4 pm ET
Audiobooks! Putting OverDrive Audiobooks onto Portable Players
Monday, April 16, 2012
2-3 pm ET
Time is ticking for these upcoming webinars, so why risk it? Register today!
Chat, Text, and Email Statistics – February 2012
The following statistics are now available for the month of February 2012:
New Marketing Campaign
Our new marketing campaign, designed by LURE Design and Th!nk Creative, just won the Silver award in the Orlando Addys! The Addy awards are presented by the Orlando American Advertising Federation. What an amazing accomplishment and great exposure for the Ask a Librarian program! 
OCLC webinar: “What the @#$? Dealing with Rude Patrons Online”
“What the @#$? Dealing with Rude Patrons Online” is an OCLC best practices in virtual reference webinar. Not all virtual reference exchanges are friendly chats, despite our best efforts. Hear and share some effective ways to deal with rude users without losing your cool. Click here to register.
Thurs., June 14, 2012
1-2 pm ET
OverDrive E-Books & Audiobooks Webinar Series
We’re talking two webinars on OverDrive… register for both today!
Hot Topics: E-Books! Putting OverDrive E-Books onto eReaders: A Guide For Library Staff
Monday, April 2, 2012, 2-3 pm ET
Hot Topics: Audiobooks! Putting OverDrive Audiobooks onto Portable Players: A Guide For Library Staff
Monday, April 16, 2012, 2-3 pm ET
OverDrive audiobooks & ebooks are popular with library patrons. But many of them have a hard time putting it all together: finding available e-books or audiobooks on the digital download site and then transferring them to their PC, e-reader, or listening devices. With information presented by TBLC’s own resident genius & System Administrator Al Carlson, these two webinars will equip public service staff of all library types with the skills they need to assist patrons at any stage of the process.
Topics include:
- Finding immediately available audiobooks (Hot Topics: Audiobooks!) or e-books (Hot Topics: E-Books!) on an OverDrive site and installing needed components.
- Downloading audiobooks (Hot Topics: Audiobooks!) or e-books (Hot Topics: E-Books!) to a PC, and transferring (sideloading) them to e-readers/listening devices.
- Direct downloads to smart phones, iPads, and other web-enabled devices.