Chat, Text, and Email Statistics – February 2012
The following statistics are now available for the month of February 2012:
New Marketing Campaign
Our new marketing campaign, designed by LURE Design and Th!nk Creative, just won the Silver award in the Orlando Addys! The Addy awards are presented by the Orlando American Advertising Federation. What an amazing accomplishment and great exposure for the Ask a Librarian program!
OCLC webinar: “What the @#$? Dealing with Rude Patrons Online”
“What the @#$? Dealing with Rude Patrons Online” is an OCLC best practices in virtual reference webinar. Not all virtual reference exchanges are friendly chats, despite our best efforts. Hear and share some effective ways to deal with rude users without losing your cool. Click here to register.
Thurs., June 14, 2012
1-2 pm ET
OverDrive E-Books & Audiobooks Webinar Series
We’re talking two webinars on OverDrive… register for both today!
Hot Topics: E-Books! Putting OverDrive E-Books onto eReaders: A Guide For Library Staff
Monday, April 2, 2012, 2-3 pm ET
Hot Topics: Audiobooks! Putting OverDrive Audiobooks onto Portable Players: A Guide For Library Staff
Monday, April 16, 2012, 2-3 pm ET
OverDrive audiobooks & ebooks are popular with library patrons. But many of them have a hard time putting it all together: finding available e-books or audiobooks on the digital download site and then transferring them to their PC, e-reader, or listening devices. With information presented by TBLC’s own resident genius & System Administrator Al Carlson, these two webinars will equip public service staff of all library types with the skills they need to assist patrons at any stage of the process.
Topics include:
- Finding immediately available audiobooks (Hot Topics: Audiobooks!) or e-books (Hot Topics: E-Books!) on an OverDrive site and installing needed components.
- Downloading audiobooks (Hot Topics: Audiobooks!) or e-books (Hot Topics: E-Books!) to a PC, and transferring (sideloading) them to e-readers/listening devices.
- Direct downloads to smart phones, iPads, and other web-enabled devices.
Register for both webinars today!
Email Workshop
Space is still available – register today!
Ask a Librarian Email Workshop
Tues., Mar. 13, 2012
2:30-3:30 pm ET
Space is still available in this webinar. If you need training to help answer emails in the Ask a Librarian software for your library system, or if you currently utilize your own email system but would love a sneak-peek on how email works inside the agent console, this workshop is for you!
Tweet About your Library Work!
Here is a message from FLA who is inviting all librarians to tweet about their jobs! They want everyone to be a part of their Virtual Job Shadowing Project! Take a look at the description below!
Tweet about your library work! The Florida Library Association (FLA) would like to invite librarians in all types of jobs to be part of our Virtual Job Shadowing Project (library school students who are currently employed in libraries can also participate). Choose a day between April 2 and April 14th to tweet your daily activities using the hashtag #libjobshadowFL. Inform potential (and current) librarians about your workday. Users can also visit the FLA Twitter page at http://www.twitter.com/libjobshadowFL.
Librarians have embraced the changes brought about by the internet age and we are creating new roles to become the information guides of this new century. Sharing our daily activities will help to illuminate the depth and breadth of our profession. We want to hear from all types of librarians, whether new or time-tested, about the roles you are creating every day.
For a list of our tweeters and the days they will participate, stop by the Virtual Job Shadowing Project Facebook page at http://www.facebook.com/FLAVirtualJobShadowing. The FLA Virtual Job Shadowing Project is coordinated by the Florida Library Association Library Personnel Recruitment Committee. To volunteer to tweet about your workday, please contact Susan L. Smith via email: ssmith1@hodges.edu or phone (239) 598-6134.
There’s still time! Creating Infographics: a TBLC Webinar
Forgot to register? Space is still available in this Lunch & Learn TBLC Webinar!
Lunch & Learn: Creating Infographics for More Powerful Handouts or Presentations
Thurs., March 15, 12:00-12:45 pm ET
Ask a Librarian statewide desks closed on Monday, February 20
Just a friendly reminder that Ask a Librarian’s Academic and Collaborative Desks will be closed on Monday, February 20 due to library and staff scheduling availability that day. Local desks are unaffected, but please do not log into Academic or Collaborative on that day.
Have a great week!