Welcome, Jessica!
We are excited to announce the new TBLC Member Services Coordinator, Jessica Riggins!
Jessica looks forward to working with the TBLC and Ask a Librarian communities, and we are thrilled to have her. Be sure to drop her a line at rigginsj@tblc.org and welcome her to our incredible team! Here’s a personal introduction from Jessica:
Good Morning – I would like to introduce myself as the new Member Services Coordinator for TBLC. My name is Jessica Riggins and it is my job to reach out to members and library staff in our 18 county area and help you connect with TBLC, it’s programs and services, and one-another. My job includes some communications, some marketing, and a lot of relationship building. I will also be playing a similar role as member of the Ask a Librarian team and community.
I am graduate of Kutztown University with an undergraduate degree in Library Science and the University of South Florida with a Masters degree in Library and Information Science. Over the last five years I have worked as a law librarian for Everlove and Associates. Prior to that, I have worked in Academic, Public and Medical libraries. I am very active with our local library organization, Suncoast Information Specialists.
I am here to help with questions about programs and services and in identifying ways TBLC can be of value to you and those you serve! Please feel free to contact me with any questions, comments or ideas! I look forward to meeting and working with the members of TBLC!
Jessica Riggins
Member Services Coordinator
Tampa Bay Library Consortium, Inc.
1202 Tech Blvd., Ste. 202
Tampa, FL 33619
813-622-8252 ext 226
rigginsj@tblc.org
Chat, Text, Email Statistics – June 2011
Closed July 3 and 4
This is just a friendly reminder that Ask a Librarian is closed on Sunday, July 3 and Monday, July 4. Please enjoy a safe & wonderful holiday weekend!
FEL Training
Some of you may be interested in the online librarian training currently being offered by the Florida Electronic Library. Below are some of the webinars currently available for June, and there are many on-demand classes as well:
– World of FEL/Gale Resources: A General Product Overview, The Webinar
– Reader’s Advisory Using FEL Webinar
– FEL/Gale Resources and Mobile Access Webinar
– Homework Help Using FEL Resources Webinar
– New FEL Business Resources Overview Webinar
– Reader’s Advisory Using FEL Webinar
– FEL/Gale Resources and Mobile Access Webinar
All registrations for these workshops must be done at the State Library’s training opportunities webpage. Once there, to view all currently available workshops, scroll over “Course Offerings” (upper-left menu) and click on Webinars, On-Demand Offerings, etc. (Attendance may be limited.)
Chat, Text, Email Statistics – May 2011
Closed May 29 and 30
This is just a friendly reminder that Ask a Librarian will be closed on Sunday, May 29 and Monday, May 30. You need to relax sometime! Please enjoy a safe holiday weekend.
Hot Topics: Customer Service Excellence, or …
Space is still available in the below webinar:
Hot Topics: Customer Service Excellence, or How to Win an Exemplary Reference Award
Mon., June 6, 1:30-3 pm ET
Each month, the Quality Assurance Workgroup presents awards in 3 areas – Brief, Detailed, and Teaching chats – based on outstanding virtual reference customer service in Ask a Librarian. In this workshop, Susan Livingston of South Florida Community College, who has won four Exemplary Reference Awards, will provide the tips and tricks she has developed to provide superior customer service. Pat Barbier, co-chair of the Quality Assurance Workgroup, will provide valuable tips and insights from the Quality Assurance Workgroup perspective.
Let Susan and Pat give you all the tools you need to provide customer service excellence and secure your next Exemplary Reference Award. Click here to register today!
