FEL Training
Some of you may be interested in the online librarian training currently being offered by the Florida Electronic Library. Below are some of the webinars currently available for June, and there are many on-demand classes as well:
– World of FEL/Gale Resources: A General Product Overview, The Webinar
– Reader’s Advisory Using FEL Webinar
– FEL/Gale Resources and Mobile Access Webinar
– Homework Help Using FEL Resources Webinar
– New FEL Business Resources Overview Webinar
– Reader’s Advisory Using FEL Webinar
– FEL/Gale Resources and Mobile Access Webinar
All registrations for these workshops must be done at the State Library’s training opportunities webpage. Once there, to view all currently available workshops, scroll over “Course Offerings” (upper-left menu) and click on Webinars, On-Demand Offerings, etc. (Attendance may be limited.)
Chat, Text, Email Statistics – May 2011
Closed May 29 and 30
This is just a friendly reminder that Ask a Librarian will be closed on Sunday, May 29 and Monday, May 30. You need to relax sometime! Please enjoy a safe holiday weekend.
Hot Topics: Customer Service Excellence, or …
Space is still available in the below webinar:
Hot Topics: Customer Service Excellence, or How to Win an Exemplary Reference Award
Mon., June 6, 1:30-3 pm ET
Each month, the Quality Assurance Workgroup presents awards in 3 areas – Brief, Detailed, and Teaching chats – based on outstanding virtual reference customer service in Ask a Librarian. In this workshop, Susan Livingston of South Florida Community College, who has won four Exemplary Reference Awards, will provide the tips and tricks she has developed to provide superior customer service. Pat Barbier, co-chair of the Quality Assurance Workgroup, will provide valuable tips and insights from the Quality Assurance Workgroup perspective.
Let Susan and Pat give you all the tools you need to provide customer service excellence and secure your next Exemplary Reference Award. Click here to register today!
Chat, Text, Email Statistics – April 2011
Introducing Threaded History!
Attention, texters!!
We are thrilled to announce a new threading feature in Ask a Librarian Texting which displays the most recent text interactions with a user’s phone number! Recent interactions between Ask a Librarian staff and the user are color-coded and even appear in the preview, and make it super-easy for you to determine the flow of help. We are certain that this will help all of us in better determining the needs of Ask a Librarian users in their moments of need to provide the excellent reference help and customer service they know and love.
Login to the Librarian Toolbox now to view the demo!
AaL Comes to FLA
Please join us for this year’s Ask a Librarian Annual User Forum at the
Florida Library Association 2011 Conference in Orlando, Florida.
Thursday, May 5, 2011
1:15 – 2:15 pm
Conference Room: Volusia/Cape Canaveral
We’ll recognize our Exemplary Reference Award winners, and give you an exciting recap of the past year in Ask a Librarian. You’ll get the inside scoop on the incredible Instant Invite tool and hear about a brand new texting development that will make you jump for joy.
The first 20 attendees to give Beth or Traci a high-five get a nifty Ask a Librarian drawstring bag, so be there or be square!
your help needed – upcoming shifts
Your help is needed for the following Ask a Librarian shifts! Please consider taking one of the following to help your peers:
Sun., May 1, 2-3 pm (collaborative)
Thurs., May 5, 5-6, 6-7, and 7-8 pm (collaborative)
Fri., May 6, 1-2 and 3-4 pm (collaborative)
Sat., May 14, 1a-12p (collaborative)
Tues., May 17, 7-8 pm (collaborative)
Please check your schedules and let me know (avett@tblc.org) if you can help out with a one-time or ongoing shift.