USF Libraries joins Ask a Librarian
We are thrilled to announce USF Libraries has joined Ask a Librarian and will begin staffing in August. Please welcome them when you see them online!
Diana has a new email address
Please take a moment to update your records, my new email address is silveirad at tblc.org
June Statistics
Another great month!!!
Ask a Librarian assisted 3,864 users via live chat and 1,207 via email. This is a 32% increase live chat sessions from last June. So far this year, we’ve had 52,071 sessions.
A summary report is available here: 
Summary Report
Detailed reports are below:
Email Monthly By Library June
June Total Chat by Entry Point
Usage by County (User Reported ZipCode Jun2010)
May Statistics
May statistics for Ask a Librarian. Compared with last May, Ask a Librarian saw a 54% increase in live chat sessions with 4,288 sessions!!!
A summary is available here: Summary Report May 2010
- Total Chat By Entry Point – May
- Email Monthly By Library May
- Usage by County (User Reported Zipcode) May
Reports by Library and County:
If you need data not in one of these reports, please contact me.
April Ask a Librarian Statistics
Ask a Librarian had another great month. We had a 40% increase in live chat sessions from last April and overall we have assisted 32% more users this year than last year at the same point.
A summary report is available in our Ask a Librarian Summary Report
Reports by library and county are below:
Total Chat By Entry Point April
Email by Entry Point April
Zip Code Summary April 2010
If you need additional reports for your library, contact me.
March Statistics now available online
What an amazing month! Ask a Librarian had 7,096 reference transactions last month — including 5,887 chat sessions. We once again experienced- It’s BEST month EVER! We had a 45% increase in chats from last year and our well on track for a record breaking year.
A summary report is here: AAL Stat Report (march 10) corrected
Reports by library and county are below.
Usage by User Reported Zipcodes March (corrected)
Total Chat By Entry Point March
Email Monthly By Library march (corrected)
Ask a Librarian User Forum at the FLA Annual Conference.
We hope you will be able to join us at next week’s Ask a Librarian User Forum at the FLA Annual Conference. We have lots of exciting news to share with you. The program will be on Wed, April 7th at 1:30 in Salon 12.
The program will feature:
- Exemplary Reference Award Winners
- March Madness Winners
- Update and upcoming plans for AAL
- Research and Best Practices for Statewide Users Panel Discussion with Wade Bishop and Traci Avet
Hope to see you there!!!
Reminder: Annual Ask a Librarian User’s Forum is at 1:30 on Wed, April 7th at the FLA
Mark your calendars!!!!
The Annual Ask a Librarian User’s Forum is at 1:30 on Wednesday, April 7th at the FLA Annual Conference.
The Forum will include:
- Award Ceremonies for the
Exemplary Reference Awards and March Madness Winners - Program update and forecast (including information about text messaging and AAL)
- Panel Discussion featuring Wade Bishop and Traci Avet. Wade recently completed his dissertation “Chat Reference and Location-based Questions: A Multi-Method Evaluation of a Statewide Chat Reference Consortium” and will discuss the implications and conclusions of his research. He and Traci will discuss best practices and gather feedback from attendees.
We hope to see you there!!