July Statistics
July was another busy month for Ask a Librarian. We assisted 3,853 users via live chat and and additional 1,012 by email – an overall increase of 35% from last July!
A summary of July is available in pdf – July Summary
Detailed Reports by Library and County are also available:
Total Chat by Entry Point July 2010
Usage by County (User Reported ZipCode) July 2010
If you additional statistics for your library, please contact us.
New Pictures on AAL Custom Portals
Askalibrarian.org has updated it’s look! The slide shows running on each library’s custom portal page has new images. As an enhancement, we now 3 slide shows- academic, general and K12!
USF Libraries joins Ask a Librarian
We are thrilled to announce USF Libraries has joined Ask a Librarian and will begin staffing in August. Please welcome them when you see them online!
Diana has a new email address
Please take a moment to update your records, my new email address is silveirad at tblc.org
June Statistics
Another great month!!!
Ask a Librarian assisted 3,864 users via live chat and 1,207 via email. This is a 32% increase live chat sessions from last June. So far this year, we’ve had 52,071 sessions.
A summary report is available here: 
Summary Report
Detailed reports are below:
Email Monthly By Library June
June Total Chat by Entry Point
Usage by County (User Reported ZipCode Jun2010)
May Statistics
May statistics for Ask a Librarian. Compared with last May, Ask a Librarian saw a 54% increase in live chat sessions with 4,288 sessions!!!
A summary is available here: Summary Report May 2010
- Total Chat By Entry Point – May
- Email Monthly By Library May
- Usage by County (User Reported Zipcode) May
Reports by Library and County:
If you need data not in one of these reports, please contact me.
April Ask a Librarian Statistics
Ask a Librarian had another great month. We had a 40% increase in live chat sessions from last April and overall we have assisted 32% more users this year than last year at the same point.
A summary report is available in our Ask a Librarian Summary Report
Reports by library and county are below:
Total Chat By Entry Point April
Email by Entry Point April
Zip Code Summary April 2010
If you need additional reports for your library, contact me.
March Statistics now available online
What an amazing month! Ask a Librarian had 7,096 reference transactions last month — including 5,887 chat sessions. We once again experienced- It’s BEST month EVER! We had a 45% increase in chats from last year and our well on track for a record breaking year.
A summary report is here: AAL Stat Report (march 10) corrected
Reports by library and county are below.
Usage by User Reported Zipcodes March (corrected)
Total Chat By Entry Point March
Email Monthly By Library march (corrected)