December was a quieter month as normal, but we still were busier than last year.   We had a 20% increase in chat sessions from last year!  With the new year, we expect the service to continue growing….mainly because of all your hard work!

A summary report is available – AAL Stat Report (december 09)

Here are the statistic reports for each library:

By County Dec 2009
Total Chat by Entry Point Dec
Email Monthly By Library Dec

If you need additional statistics, please let me know.

We had our best November ever!!! Ask a Librarian assisted 5,301 users last month; 4,937 in live chat and 1,008 in email. View the November Summary Report.