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October Exemplary Reference Winners

The Quality Assurance Workgroup has been hard at work and has awarded the following transcripts for October 2009 Exemplary Reference Awards of the Month. Transcripts were awarded in three categories: Best Detailed Chat, Best Brief Chat, and Best Teaching Chat.

Katie Banks, Palm Harbor Library will receive a gift card to Amazon.com for her Exemplary Detailed Chat and all three winners will receive a certificate at a presentation at this next year’s annual Florida Library Association Conference. The Ask a Librarian’s User Forum is set for Apr 7th at 1:30.

Brief Exemplary Chat
Judi Tidwell, Broward College
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Judi doesn’t have access to this customer’s databases, but she doesn’t let this deter her from helping. Judi uses her own library resources to guide the customer on the other site. This works very well in this chat and Judi is able to guide the customer to very useful information.

Detailed Exemplary Chat
Katie Banks, Palm Harbor Library.
Katie B leaves no stone unturned as she uses several resources to locate a list of articles. The customer is very grateful, and there’s wonderful rapport in this chat.

Teaching Exemplary Chat
Diana Matthews, Santa Fe College
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Really a great chat! Diana gives several suggestions related to database search strategies. Good communication. Patron is pleased and admits “I believe you just saved me hours of searching ineffectively for a needle in the haystack”

This month, I would also like to spotlight a chat that exemplified the difference Ask a Librarian can make. Susan Livingston from South Florida Community College assisted a Croatian library school student. The student was unable to locate an article she needed for her studies and Susan helped her in the session and through follow-up arrange to receive the article through Interlibrary Loan. The student responded via follow-up email, “When I found your online service on internet, I just decided to try my luck but I wasn’t expecting any success. In my search for relevant documents on the topic of my seminar theme, I tried to get help from variety of online services. Most of the searches I took out of regular sources like databases of scientific journals brought me to a dead end. So believe me, I’m really delighted with effort you made in wish to help an anonymous colleague from far away country. And as I see, this wasn’t easy for you to do. You had made many steps to achieve this. And I really don’t know how I could ever thank you enough for doing this. Please give my thanks also to dr. Randy Paine.” Susan and her ILL librarian, Dr. Paine went beyond what is required- and by going the extra step truly made an impact and difference in someone’s life.

Selecting the top transcript in each category can often be a hard process with so many terrific sessions to choose from. Each month, I feel the QA group has to make harder and harder choices as the transcripts seem to get better and better. Below are the other people who were nominated this month by themselves, co-workers or the quality assurance workgroup.

Brief Exemplary Chat
Candice Pinder, Miami-Dade Public Library System
Carlos Pedemonte, Tampa-Hillsborough County Public Library System
Deirdre Toliad, Leon County
Diane Johnson, Nassau County Public Library System
Erica Head, Lee County Library System
Jaime Goldman, AaL Intern
Jessica McLuckie, Palm Harbor Library
Judi Tidwell, Broward College
Kelly Naglek, Tampa-Hillsborough County Public Library System
Kimberly Reycraft, Florida Gulf Coast University Library
Michelle Howard, Pasco County Library System
Nora Quinlan, Nova Southeastern University
Richard Llewell, Nova Southeastern University
Sally Bissell, Lee County Library System
Steve M, Goldstein Library (Florida State University – College of Information)
Susan Smith, Hodges University
Tom Mueller, Citrus County Library System

Detailed Exemplary Chat
Beth King, Valencia Community College
Candice Pinder, Miami-Dade Public Library System
Catherine Hodges, Florida State College at Jacksonville
Christine Boatright, Lake City Community College
Heather Sostrom, Alachua County Library District
Kay Ralston, AaL Intern
Melissa Mohler, Bartow Public Library
Nola Pettit, University of Central Florida
Richard Llewell, Nova Southeastern University
RJ Rochan, University of Central Florida
Sandra Johnson, Bay County Public Library/Northwest Regional Library
Susan Livingston, South Florida Community College

Teaching Exemplary Chat
Candice Pinder, Miami-Dade Public Library System
Debora Stewart, Palm Beach Atlantic University
Diana Matthews, Santa Fe College
Guy Adkins, Jacksonville Public Library
Kay Ralston, AaL Intern
Kimberly Reycraf, Florida Gulf Coast University Library
Kristen Faulkner, Polk State College
Lena Phelps-Ellerker, South Florida Community College
Lisa Finch, Alachua County Library District
Margeaux Johnson, University of Florida
Marni Chidsey, Northwest Florida State College
Renee Patterson, AaL Intern
Susan Smith, Hodges University
Susan Smith, Hodges University

Don’t forget to nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox at: https://info.askalibrarian.org or when closing a live chat session.

Congratulations to all those nominated this month. I thank everyone for all their hard work on Ask a Librarian – without each of you, Ask a Librarian would not be a success.

September Exemplary Reference Awards

The Quality Assurance Workgroup has been hard at work and has awarded the following transcripts for September 2009 Exemplary Reference Awards of the Month. Transcripts were awarded in three categories: Best Detailed Chat, Best Brief Chat, and Best Teaching Chat.

Kira Smith, Ask a Librarian Intern will receive a gift card to Amazon.com for her Exemplary Detailed Chat and all three winners will receive a certificate at a presentation at this next year’s annual Florida Library Association Conference. The Ask a Librarian’s User Forum is set for Apr 7th at 1:30.

Brief Exemplary Chat
Matthew Moyer, Jacksonville Public Library

Matthew quickly and efficiently located authoritative website resources on the patron’s topic—Angel Island Poems and tibishi writing. These poems, written by Chinese immigrants, were found on the walls of the Angel Island detention center between 1910 and 1930. Tibishi writing (literally “writing on the wall”) is a form of travel writing with a history of political dissent. I visited Matthew’s resources and found the patron’s topic to be quite interesting.

Detailed Exemplary Chat
Kira Smith, Ask a Librarian Intern

Kira conducted an excellent reference interview, first gathering general, then detailed information about the student’s topic. Using this information, Kira was able to offer the student some good search terms. Kira accessed the UCF Library website and compiled a list of education and career journals that she presented to the student. Kira told the student the ERIC database used the exact search term as the student’s topic and additionally found a related search term in the thesaurus. The student told Kira “you are an angel” and “WOW. You give a wealth of info”. The student confided that English was not her first language. She left the chat with confidence that she will do great thanks to Kira’s assistance. In closing, Kira told the student to “please come back if you need more assistance. We’re here until midnight”. 🙂

Teaching Exemplary Chat
Katie Tyler, Winter Park Public Library

Katie patiently guided a new online student to peer reviewed articles and how to cite APA. She did a fantastic job working with the student and explaining to her how to do each step within her library’s resources. Additionally, she referred the student back to their own university librarian or Ask a Librarian for additional help.

Selecting the top transcript in each category can often be a hard process with so many terrific sessions to choose from. Below are the other people who were nominated this month by themselves, co-workers or the quality assurance workgroup.

Brief Exemplary Chat:
Louie Alfano, Parkland Library
Christine Boatright, Lake City Community College
Ursula Bouron, Broward College
Andrea Carter, Florida Gulf Coast University Library
Carrie Gits, Nova Southeastern University
Catherine Katz, Valencia Community College
Margeaux Johnson, University of Florida
Rachel Mulvihill, University of Central Florida
Lena Phelps-Ellerker, South Florida Community College
Laura Ramirez, Nova Southeastern University
Susan Smith, Hodges University
Eric Soriano, Jacksonville Public Library
Laura Welch, AaL Intern

Detailed Exemplary Chat:
Ursula Bouron, Broward College
Kristin Corbin, Suwannee River Regional Library
Britta Gregor, West Palm Beach Public Library
Ann Hurley, Volusia County Public Library
Neil Linger, Broward College
Paula McCahon, Marion County Public Library
Laniece Miller, Goldstein Library
Renee Patterson, AaL Intern
Rachel Mulvihill, University of Central Florida
Susan Smith, Hodges University
Laura Welch, AaL Intern

Teaching Exemplary Chat:
Paula Bagwell, St. Petersburg College
Matthew Bodie, St. Petersburg College
Marni Chidsey, Northwest Florida State College
Jaime Goldman, AaL Intern
Jennifer Gregor, St. Petersburg College
Dan Hood, Indian River State College
Jenna Miller, Santa Fe College
Renee Patterson, Ask a Librarian Intern
Richard Reilly, Martin County Library System
RJ Rochan, University of Central Florida

Don’t forget to nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox at: https://info.askalibrarian.org or when closing a live chat session

July/August Exemplary Reference Award Winners

The Quality Assurance Workgroup has been hard at work and has awarded the following transcripts for July/August 2009 Exemplary Reference Awards of the Month. Transcripts were awarded in three categories: Best Detailed Chat, Best Brief Chat, and Best Teaching Chat.

Jennifer Kepple, Ft Walton Beach Public Library will receive a gift card to Amazon.com for her Exemplary Detailed Chat and all three winners will receive a certificate at a presentation at this next year’s annual Florida Library Association Conference.

Detailed Brief Chat
Charlyn Hill, Citrus County Library.

Charlyn gets exactly what the patron needs very quickly and educates them about a familiar website which is sure to help them with their future work. Thank you Charlyn!

Detailed Exemplary Chat
Jennifer Kepple, Ft Walton Beach Public Library.

Jennifer tackles some really tricky topics (time zones and air pressure conversions) with patience, humor, and persistence. This is one you read and think, as my Quaker Grandfather would have put it, “Better thee, than me.”

Teaching Exemplary Chat
Lora Glass, Niceville Public.

Lora conducted a nice teaching chat with a new (and confused) college student attending Miami-Dade College. The student was trying to find full text articles in their library’s resource databases. Lora G walked the student through the mechanics of doing a search and additionally helped the student narrow down their subject topic. The student was very grateful for Lora’s assistance and expertise.

Selecting the top transcript in each category can often be a hard process with so many terrific sessions to choose from. Below are the other people who were nominated this month by themselves, co-workers or the quality assurance workgroup.

Detailed Brief Chat
Kristin Corbin, Suwannee River Regional Library
Jamie Goldman, Ask a Librarian Intern
Sandra Lee Hawes, St. Leo University
Jodie Nehrt, Jacksonville Public Library
Jorge Perez, St. Petersburg College
Meredith Semones, University of Central Florida
Susan Smith, Hodges University
Anne Robert, Jacksonville Public Library
Deirdre Tolia, Leroy Collins Leon County Public Library
Isabel Toolsie, Palm Beach County Library System
Ken Venet, Barry University
Riva Wharton, Hodges University
Lori Yeager, Osceola County Library System

Detailed Exemplary Chat
Tatiana Alvarez, St. Petersburg Public Library
Kathleen Coleman, Tallahassee Community College
Kristin Corbin, Suwannee River Regional Library
Chris Culp, Alachua County Library District
Catherine Hodges, Florida State College at Jacksonville
Rachel Mulvihill, University of Central Florida
Warren French, Orange County Library System
Carlos Pedemonte, Tampa-Hillsborough County Public Library System
Laura Ramirez, Nova Southeastern University
Sheila Small, St Lucie County Library System
Greg Sidberry, Nova Southeastern University
Susan Smith, Hodges University
Katie Tyler, Winter Park Public Library

Teaching Exemplary Chat
Neil Linger, Broward College
Kristen Faulkner, Polk College
Renee Patterson, Ask a Librarian Intern
Kimberly Reycraft, Florida Gulf Coast University Library
Elaine Sabol, Indian River State College
Susan Smith, Hodges University
Judi Tidwell, Broward College

Don’t forget to nominate your or your co-workers sessions in the Ask a Librarian Toolbox at: https://info.askalibrarian.org or when closing a live chat session.
Congratulations to all those nominated this month.

June Exemplary Reference Awards

The Quality Assurance Workgroup has been hard at work and has awarded the following transcripts for June 2009 Exemplary Reference Awards of the Month. Transcripts were awarded in three categories: Best Detailed Chat, Best Brief Chat, and Best Teaching Chat.
Paul Wetmore, Tampa Hillsborough Public Library System will receive a gift card to Amazon.com for his Exemplary Detailed Chat and all three winners will receive a certificate at a presentation at this next year’s annual Florida Library Association Conference.


Brief Exemplary Chat
Geraldine Collins, Florida Gulf Coast University.

Geraldine nailed this for the patron right away while continuing a friendly and interested chat going. Kudos Geraldine!

Detailed Exemplary Chat
Paul Wetmore, Tampa Hillsborough Public Library System.
Paul helped a student select materials for a research paper on Latin influence on the English Language. Asked clarifying questions, good rapport. Patron was pleased with the service and remarked “My teacher told us that the most helpful people we will ever know when it comes to education and school work would be a librarian. He is right.”

Teaching Exemplary Chat
Stacy Allsop, Nova Southeastern University.

Stacy gave excellent tips and directions to a student who had a complex research project. Stacy was able to direct the student to a helpful database and then to explain how to use the thesaurus for better search results. Excellent job of hands on teaching of a student in the use of a specialized database! The student was very pleased and Stacy offered to make certain the transcript would be available for the student’s future reference. Pat nomination.

Selecting the top transcript in each category can often be a hard process with so many terrific sessions to choose from. Below are the other people who were nominated this month by themselves, co-workers or the quality assurance workgroup.

Brief Exemplary Chat:
• Laura Baas, State Library of Florida
• Matthew Buckley, Nova Southeastern University
• Bebe Chang, Broward County Library
• Salena Coller, American InterContinental University
• Larry Cooperman, Everglades University
• Jaime Goldman, Ask a Librarian Intern
• Marylou Galvin, Broward County Library
• Cindy Jewett, Keiser University
• Carlos Morejon, Miami-Dade Public Library System
• Carlos Pedemonte, Tampa-Hillsborough County Public Library System
• Susan Smith, Hodges University
• Jane Tracey, Orange County Public Library
• Fawn Van Allen, West Palm Beach Public Library
• Peter Washkevich, St. Johns County Public Library
• Laura Welch, Ask a Librarian Intern

Detailed Exemplary Chat:
• Owen Adams, Northwest Florida State College
• Giselle Alonso, Miami-Dade Public Library System
• Cathy B., Goldstein Library (FSU- School of Information)
• Ustadza Ely, Nova Southeastern University
• Jaime Goldman, Ask a Librarian Intern
• Chip Halvorsen, Alachua County Library District
• Carol Maksian, Florida Gulf Coast University Library
• Carlos Pedemonte, Tampa Hillsborough Public Library
• Quiana Vidal, Marion County Public Library System

Teaching Exemplary Chat:
• Matthew Buckley, Nova Southeastern University
• Marylou Galvin, Broward County Library
• Sandra Lee Hawes, Saint Leo University
• Kira Smith, Ask a Librarian Intern
• Debora Stewart, Palm Beach Atlantic University

Don’t forget to nominate yourself or your co-workers sessions in the Ask a Librarian Toolbox at: https://info.askalibrarian.org or when closing a live chat session.

Congratulations to all those nominated this month.

The Director’s Chair Kicks Off!!

I am excited to announce Ask a Librarian is kicking off our 3rd annual Director’s Chair contest. We are looking for our next PSA.
What is The Director’s Chair?
The Director’s Chair is a video contest for Florida high school students. Create a 30-second video promoting Ask a Librarian for a chance to win some great prizes.

So…what exactly IS Ask a Librarian?
It’s a free online service that allows you to chat with a Florida librarian for instant help with homework, papers and general questions. (Click here to learn more. )

Now that you know what Ask a Librarian is, go out and make a creative and entertaining 30-second video that tells the world just how wonderful Ask a Librarian is. Just submit it here between Oct. 1, 2009, and Jan. 24, 2010 (11:59 p.m.), and the grand prize could be yours.

Be funny! Be serious! Do a spoof! Do a dramedy! Do whatever you want! Just be creative and have fun.

The contest details are online at askalibrarian.org/thedirectorschair.